Medical Receptionist (Canberra & Queanbeyan)

Canberra Imaging; Canberra; On-site; AUD 52,000 - 70,000; Full time

Job summary

Canberra Imaging is hiring Medical Receptionists to manage front desk operations across ACT and Queanbeyan, handling patient check-in, information provision, and billing for imaging services.

Applicants must have strong communication, high attention to confidentiality, and solid computer skills to support multiple systems and a positive patient experience. Immediate start possible with full-time roles (part-time options noted).

Qualifications

• Ability to build rapport with patients quickly.
• Professional communication across multiple channels.
• Proficiency with patient information systems.

Responsibilities

• Greet and welcome patients and visitors; manage check-in for imaging appointments.
• Use patient information systems; confirm costs and patient understanding.
• Answer inquiries and provide information about imaging services.
• Billing patients including Medicare, DVA and workers’ comp.
• Maintain reception area; perform data entry, filing, scanning, and mail tasks.

Skills

Communication skills

Empathy for patients

Advanced computer skills

Team player / independent

Stress management

Job description

Medical Receptionist (Canberra & Queanbeyan)

We are looking for Medical Receptionist (ACT and Queanbeyan)

About the Role

Medical Receptionists are responsible for managing the front desk, patient interactions, and various administrative tasks to ensure the smooth operation of a site. They play a vital role in creating a positive first impression and facilitating efficient communication between patients, staff, and radiologists.

Medical Receptionists have attention to detail; professional communication skills and know how to use patient information systems. They must also understand the important of confidentiality and ensure that patient information is kept confidential.

The duties of Medical Receptionists include:

Greeting and welcoming patients and visitors, making appointments or checking-in patients attending for their scheduled imaging appointments.

Using patient information systems; capturing relevant information and confirming that patients understand the costs associated with their imaging services, if any.

Following policies and procedures.

Answering inquiries and providing general information about the imaging services and related matters.

Billing patients including private and third parties (including Medicare, DVA and workers’ compensation).

Maintaining the reception area.

Performing other administration tasks such as word processing, data entry, filing, mail dispatch, scanning and photocopying.

Medical Receptionists must have the following skills and abilities:

Ability to build rapport with patients quickly and show a genuine concern and empathy for their wellbeing.

Exceptional communication skills.

Advanced computer skills including working across multiple screens and systems.

Ability to work as a positive team player or independently.

Ability to remain calm and professional under pressure.

Manage competing priorities.

Our Medical Receptionists work from our 10 practices in the ACT and surrounding NSW (Queanbeyan). While Medical Receptions (Patient Administration Assistant) are assigned a home practice, they may be required to work from different sites in support of operational needs.

Comprehensive training will be provided to ensure that Medical Receptionists (Patient Administration Assistant) succeed and complete tasks in an efficient and effective manner.

Please note that while these positions are full-time, Canberra Imaging will consider part-time work arrangements (i.e. working at least 4 days a week).

Applicants must have permanent work rights in Australia with no restrictions.

We seek to employ several Medical Receptionists (Patient Administration Assistant) and have them commence immediately (i.e. late September/early October).

About Us

Canberra Imaging, a Sonic Healthcare-owned entity, has been providing comprehensive diagnostic imaging services to the ACT and surrounding NSW for over 60years.

For more information, please visit our website www.canberraimaging.com.au.

Equal Opportunity Statement

At Canberra Imaging, we offer a positive workplace culture, close team networks, and a supportive environment. We encourage all employees to have an enjoyable and rewarding career with an Equal Opportunity Employer that values and supports social and cultural diversity.

We encourage Aboriginal and Torres Strait Islander people to apply.