Patient Services Coordinator

Monash IVF Group; Sunshine Coast Regional; On-site; AUD 34,000 - 48,000; Part time

Benefits offered by this job

Learning & Development

Employee Assistance Program

Discounts on MIVFG services

Parental Leave

Fitness Passport

Employee Recognition Program

Employee referral program

Job summary

Monash IVF Group is seeking a compassionate Patient Services Coordinator for our Buderim Clinic. This permanent part-time role is 20 hours per week across Monday, Tuesday, Thursday and Friday, with flexible hours to suit school schedules.

You will deliver administrative support, manage appointments, triage calls, and maintain patient data, ensuring an exceptional patient experience at every step of their journey.

Qualifications

• Experience managing a busy switchboard or high-volume phone enquiries.
• Strong Microsoft Office skills and ability to learn new systems.
• Knowledge of medical terminology (desirable).
• Exceptional written, verbal and interpersonal communication with patient care.
• Attention to detail and accuracy; able to multitask in a fast-paced environment.
• Collaborative approach in a multidisciplinary team.

Responsibilities

• Deliver high-quality administrative support to patients and stakeholders.
• Ensure outstanding patient experience at every interaction.
• Manage patient appointments and clinic schedules.
• Triaging incoming calls and emails.
• Maintain accurate patient data within management systems.
• Prepare financial quotes and discuss treatment costs with patients.
• Process medical billing in line with clinic requirements.

Skills

Switchboard management

Phone enquiries

MS Office

Medical terminology

Attention to detail

Team collaboration

Tools

Management systems

Job description

Monash IVF Group are leading the future of reproductive care

At Monash IVF Group we’re trying to change the way society thinks and acts in relation to their fertility. We’re removing stigmas, empowering people to make better decisions and to take action earlier. Ultimately, we are trying to improve everyone’s chance of having a family.

The reality is, we know starting a family isn’t always easy. It can take real bravery by our patients, and a lot of empathy and support from our Monash IVF Team. That’s why it’s so important that the people we select to join our team are genuinely compassionate and caring, and truly want to make a difference. If this sounds like you, read on.

Role with unique responsibilities

As a Patient Services Coordinator, you will be the first point of contact for patients attending our Buderim Clinic, located at Buderim Private Hospital. Through your exceptional customer service, attention to detail, and compassionate approach, you will play an important role in creating a positive patient experience at every stage of their journey.

This is a permanent part-time position, working 20 hours per week across Monday, Tuesday, Thursday and Friday. Flexible working hours are available, with school hours preferred. Additional hours will be offered for leave coverage.

Some of your key responsibilities will include:

• Delivering high-quality administrative support to patients and internal/external stakeholders


• Ensuring an outstanding patient experience at every interaction


• Managing patient appointments and clinic schedules


• Triaging incoming calls and emails


• Maintaining accurate patient data within management systems


• Preparing financial quotes and discussing treatment costs with patients


• Processing medical billing in line with clinic requirements

About You

You are a compassionate, organised, and detail-oriented professional who thrives in a busy healthcare environment.

Ideally, you will have:

• Experience managing a busy switchboard or high-volume phone enquiries in a professional environment


• Strong Microsoft Office skills and confidence learning new systems


• Knowledge of medical terminology (desirable)

Exceptional written, verbal and interpersonal communication skills, with a compassionate and professional approach to patient care.

• Exceptional attention to detail and accuracy


• The ability to manage competing priorities in a fast-paced environment


• A collaborative approach and willingness to work within a multidisciplinary team


• The ability to apply our patient-centric 5E principles: Empathy, Entrust, Engage, Empower and Expectation

Why work for us?

At Monash IVF Group, we are more than just a workplace —we are a passionate and innovative community dedicated to empowering individuals and making a real difference in the world of fertility. Our state-of-the-art facilities provide an inspiring environment where cutting edge technology meets compassionate care.

We believe in fostering a culture of continuous growth and development, offering extensive learning and development opportunities to help you advance your career.

Monash IVF Group values each and every one of our employees

Leading the evolution of care means caring for our people. We ensure all employees feel included, supported and valued. Being part of the Monash IVF Group gives you access to many benefits, including the following:

• A Learning & Development Framework that supports your professional development


• Access to a contemporary Employee Assistance Program for employee wellbeing; physical, mental, social and financial.


• Discounts on MIVFG fertility and ultrasound services


• Paid Parental and Partners Leave


• Access to Fitness Passport Gym Membership


• Celebrate successes through our Internal Recognition Program.


• Benefit from our Employee Referral Program when you bring great talent onboard.

All personal information received by us from you or about you will be stored, used and disclosed by us in accordance with our Privacy of Your Information Policy.