Fertility Clinic Patient Services Coordinator (Part-Time)

Monash IVF Group; Sunshine Coast Regional; On-site; AUD 34,000 - 48,000; Part time

Benefits offered by this job

Learning & Development

Employee Assistance Program

Discounts on MIVFG services

Parental Leave

Fitness Passport

Employee Recognition Program

Employee referral program

Job summary

Monash IVF Group is seeking a compassionate Patient Services Coordinator for our Buderim Clinic. This permanent part-time role is 20 hours per week across Monday, Tuesday, Thursday and Friday, with flexible hours to suit school schedules.

You will deliver administrative support, manage appointments, triage calls, and maintain patient data, ensuring an exceptional patient experience at every step of their journey.

Qualifications

• Experience managing a busy switchboard or high-volume phone enquiries.
• Strong Microsoft Office skills and ability to learn new systems.
• Knowledge of medical terminology (desirable).
• Exceptional written, verbal and interpersonal communication with patient care.
• Attention to detail and accuracy; able to multitask in a fast-paced environment.
• Collaborative approach in a multidisciplinary team.

Responsibilities

• Deliver high-quality administrative support to patients and stakeholders.
• Ensure outstanding patient experience at every interaction.
• Manage patient appointments and clinic schedules.
• Triaging incoming calls and emails.
• Maintain accurate patient data within management systems.
• Prepare financial quotes and discuss treatment costs with patients.
• Process medical billing in line with clinic requirements.

Skills

Switchboard management

Phone enquiries

MS Office

Medical terminology

Attention to detail

Team collaboration

Tools

Management systems

Job description

Monash IVF Group is seeking a compassionate Patient Services Coordinator for our Buderim Clinic. This permanent part-time role is 20 hours per week across Monday, Tuesday, Thursday and Friday, with flexible hours to suit school schedules.

You will deliver administrative support, manage appointments, triage calls, and maintain patient data, ensuring an exceptional patient experience at every step of their journey.