Operations Manager - West Leederville

Monash Ivf Group; Town of Cambridge; On-site; AUD 150,000 - 190,000; Full time

Benefits offered by this job

L&D framework

Mentor program

Peer support champions

Employee assistance program

Discounts on MIVFG services

Parental leave

Fitness Passport

Recognition program

Employee referral program

Job summary

Monash IVF Group WA is seeking an experienced Operations Manager to oversee the West Leederville Clinic. You will lead operational governance, drive continuous improvement, and coordinate service delivery while maximizing resources and patient care.

You will work with a senior Leadership team to implement strategic plans, resolve day-to-day issues, and promote growth. A strong background in healthcare operations and stakeholder management is essential.

Qualifications

• Postgraduate qualifications in science, healthcare or business advantageous.
• Operational management experience in healthcare or similar environment.
• Strong project management and commercial acumen.
• Proven ability to influence across a complex stakeholder base.
• Experience coaching and developing leaders to build high-performing teams.

Responsibilities

• Engage Leadership and stakeholders to align local service delivery with national patient experience and clinical standards.
• Lead development and implementation of the organization’s strategic direction.
• Manage and monitor revenue and expenditure with timely variance responses.
• Build effective relationships with clinicians to drive value, ensure compliance with policies and quality standards.
• Develop efficient procedures to enhance patient experience delivery.
• Mentor direct reports and provide guidance on complex case management and incidents.
• Collaborate with Marketing to define the customer experience.
• Ensure clear, timely communication to internal stakeholders and patients.

Skills

Operational management

Project management

Influencing

Leadership coaching

Communication

Curiosity

WA healthcare knowledge

Quality systems knowledge

Accreditation

Stakeholder management

Customer service metrics

Education

Postgraduate qualifications in science / healthcare / business

Tools

None

Job description

Monash IVF Group are leading the future of reproductive care

At Monash IVF Group we’re trying to change the way society thinks and acts in relation to their fertility. We’re removing stigmas, empowering people to make better decisions and to take action earlier. Ultimately, we are trying to improve everyone’s chance of having a family.

The reality is, we know starting a family isn’t always easy. It can take real bravery by our patients, and a lot of empathy and support from our Monash IVF Team. That’s why it’s so important that the people we select to join our team are genuinely compassionate and caring, and truly want to make a difference. If this sounds like you, read on.

A role with unique responsibilities
Reporting to the Regional Manager WA, the Operations Manager will oversee the operational management, governance and commercial responsibility of the West Leederville Clinic. With a focus on continuous improvement, you will coordinate the service delivery in West Leederville, and ensure the teams are delivering the best-in-class patient care.

Working collaboratively with a well-established senior Leadership team, the role will focus on implementation of West Leederville’s strategic plan, whilst identifying efficiencies and process improvements across the business to aid in delivering enhanced patient experience and maximise resources. You will also be responsible for resolving day-to-day operational matters and promoting the growth of West Leederville.

A pivotal leadership role underpinned by Care and Commitment, your responsibilities will include:

• Engaging the Leadership team and key stakeholders in aligning local service delivery with a nationally consistent approach in patient experience and scientific delivery
• Leading the development and implementation of the organisation’s strategic direction
• Managing and monitoring revenue and expenditure and taking appropriate and timely measures to address variances as required.
• Establishing effective working relationships with Clinicians that drive value and growth, while ensuring compliance with company and regulatory policies, procedures and protocols
• Ensuring efficient and effective procedures are developed to enhance patient experience delivery
• Providing day to day support, direction and mentoring for direct reports, including support and advice on complex case management, service delivery issues and responding to critical incidents
• Working collaboratively with Marketing to identify and define the customer experience
• Ensuring effective communication is delivered to internal stakeholders and patients

The leader we’re looking for Working alongside industry-leading clinicians, you will join a team of leaders dedicated to the Monash IVF Group Principles - to Care, Collaborate, Communicate, Commitment and Create in support of our Monash IVF Mission to help bring life to the world.

We are looking for candidates with the following qualities and expertise:

• Postgraduate tertiary qualifications in science, healthcare or a business-related discipline advantageous
• Demonstrated operational management experience in previous roles
• Advanced project management skills and demonstrated business and commercial acumen
• Demonstrated influencing capability across a complex stakeholder base
• Proven ability to develop, coach and influence leaders to build high-performing teams and positive workplace culture
• Excellent interpersonal and communication skills, including presentation skills
• A sense of curiosity and a desire to always strive for excellence
• Contemporary and broad knowledge of the WA healthcare sector
• Knowledge of healthcare quality systems, accreditation processes and regulations
• Ability to navigate complex conversations with respect, integrity and open disclosure
• A desire to lead others and accept accountability for outcomesKnowledge of customer (patient) service and measurement of patient (NPS) and employee experience
• A willingness to embrace the Monash IVF Group Mission and Principles

Why work for us?At Monash IVF Group, we are more than just a workplace —we are a passionate and innovative community dedicated to empowering individuals and making a real difference in the world of fertility. Our state-of-the-art facilities provide an inspiring environment where cutting edge technology meets compassionate care.

We believe in fostering a culture of continuous growth and development, offering extensive learning and development opportunities to help you advance your career.

Monash IVF Group values each and every one of our employees

Leading the evolution of care means caring for our people. We ensure all employees feel included, supported and valued. Being part of the Monash IVF Group gives you access to many benefits, including the following:

A Learning & Development Framework that supports your professional development

Participation in an annual Mentor Program

Ability to join our team of Peer Support Champions

Access to a contemporary Employee Assistance Program for employee wellbeing; physical, mental, social and financial.

Discounts on MIVFG fertility and ultrasound services

Paid Parental and Partners Leave

Access to Fitness Passport Gym Membership

Celebrate successes through our Internal Recognition Program.

Benefit from our Employee Referral Program when you bring great talent onboard.

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