Patient Services Assistant

Latrobe Regional Health; Traralgon; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Salary packaging

Meals/Entertainment benefit

Professional development support

Staff wellbeing centre access

Gym discount

Job summary

Latrobe Regional Health in Gippsland seeks a compassionate Patient Service Assistant to join our Operating Suite team. This full-time fixed-term role supports patient transport, cleaning, and general service tasks ensuring safe, efficient patient care.

The ideal candidate will have a Certificate III in Health Services Assistance (or equivalent) and strong customer service skills, aligning with our commitment to a respectful, patient-centered environment.

Qualifications

• Healthcare support experience or related certification preferred.
• Ability to transport and transfer patients safely.
• Strong cleaning and infection prevention compliance.
• Excellent communication and customer service.

Responsibilities

• Assist with the safe transport and transfer of patients throughout the Operating Suite, Endoscopy Suite, and Day Procedure Unit.
• Perform cleaning and environmental support duties in accordance with infection prevention, safety standards, and organisational procedures.
• Support the efficient operation of clinical areas by ensuring tasks are completed accurately, safely, and within required timeframes.
• Adhere to all departmental policies, privacy requirements, and workplace health and safety standards.
• Work collaboratively with multidisciplinary teams to support patient care and contribute to a positive team environment.
• Maintain high standards of customer service with professionalism, compassion, and respect.

Skills

Compassionate

Multidisciplinary teamwork

Organised

Reliable

Communication

Education

Certificate III in Health Services Assistance

Job description

Are you seeking a rewarding and diverse Patient Service Assistant role in a leading regional hospital? Join the Operating Suites team at Latrobe Regional Health, where we value our employees by providing a safe and supportive workplace culture that enables you to thrive.

Latrobe Regional Health is looking for Patient Service Assistant to join our growing team on a full time (1.0EFT) 6 month Fixed term basis.

We are seeking a compassionate and reliable Patient Service Assistant to join our Operating Suite team. In this important support role, you will contribute to the delivery of safe, efficient, and high-quality patient care by assisting with patient transport, transfers, cleaning services, and general support activities across the Operating Suite, Endoscopy Suite, and Day Procedure Unit. Working closely with clinical and non-clinical staff, you will help maintain a safe, welcoming, and person-focused environment.

Working Together | We will respond to challenges together to create a safe, quality health service

The role of the Patient Service Assistant is to:

• Assist with the safe transport and transfer of patients throughout the Operating Suite, Endoscopy Suite, and Day Procedure Unit.
• Perform cleaning and environmental support duties in accordance with infection prevention, safety standards, and organisational procedures.
• Support the efficient operation of clinical areas by ensuring tasks are completed accurately, safely, and within required timeframes.
• Adhere to all departmental policies, procedures, privacy requirements, and workplace health and safety standards.
• Work collaboratively with multidisciplinary teams to support patient care and contribute to a positive team environment.
• Maintain high standards of customer service, demonstrating professionalism, compassion, and respect when interacting with patients, families, and colleagues.

About you

Ideal candidates for this role will have:

• Passionate about supporting patients and contributing to high-quality healthcare services
• Able to work effectively both independently and as part of a multidisciplinary team.
• Strong organisational skills with the ability to prioritise tasks and meet deadlines in a fast-paced clinical environment.
• Reliable, adaptable, and committed to maintaining high standards of safety, cleanliness, and patient care.
• Excellent communication and interpersonal skills with a person-centred approach.
• Previous healthcare experience and/or a Certificate III in Health Services Assistance (or equivalent) will be highly regarded.

Latrobe Regional Health offers a range of benefits including:

• Salary packaging up to $9,000 per annum.
• Meals/Entertainment benefit up to $2,650 per annum.
• Encouragement for professional development and ongoing education.
• A range of social club activities, discounts and diverse workplace activities.
• Free access to our Staff Wellbeing Centre offering health education and wellbeing
• Access to discounted gym membership and fitness services through Fitness Passport Services.

Interested about this exciting opportunity, but want more information? We encourage you to contact Amy King, Theatre Technician & CSSD Manager email on ********@lrh.com.au for a confidential discussion.

About us

Located in the picturesque region of Gippsland, Latrobe Regional Health (LRH) offers the perfect balance between career and lifestyle. Enjoy easy access to Melbourne, stunning beaches, majestic mountains, and serene lakes. With flexible working hours, you can make the most of what Gippsland has to offer.

LRH cares for a population of about 300,000 and is the regional provider of specialist services. Our catchment covers 42,000 square kilometres, from Phillip Island to Mallacoota in the far east of Victoria. LRH offers cardiac care, surgery, medical, renal, emergency care, aged care, women's and children's services, pharmacy, allied health and rehabilitation. Medical and radiation oncology are offered by the Gippsland Cancer Care Centre.

Now is an exciting time to join the LRH team, with the $223.5 million expansion completed in March 2024, offering improved maternity and paediatric facilities, larger intensive care unit, increased medical and surgical beds and additional operating theatres.

Diversity and inclusion

We embrace workforce diversity and actively encourage applications from across our community including Aboriginal and Torres Strait Islander people, people with linguistically diverse backgrounds, people of all genders and gender identities and people with disabilities. LRH's Aboriginal Hospital Liaison Officer is available to support Aboriginal and Torres Strait Islander descent applicants and can be contacted via email: ***************@lrh.com.au

Applications Close: 29 September 2026

Before commencement, the successful applicant will

Provide evidence of an original and valid National Police Record Check, an employee Working with Children Check, and a current season influenza vaccine (if applicable to work area), unless a valid medical exemption applies.

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