Patient Services Assistant

Fresenius Medical Care; City Of Swan; Vor Ort; AUD 52.000 - 78.000; Vollzeit

Zusammenfassung

Fresenius Medical Care is seeking a Patient Services Assistant to support nursing staff in our dialysis clinic. You will perform non-clinical duties, assist with meals, transport coordination, and stock management while maintaining a safe, clean environment.

The role requires strong communication, teamwork and basic computer literacy, with a focus on quality improvement and patient care. Midland clinic in AUS is the location.

Qualifikationen

• Completion of a Patient Service Assistant Certificate or equivalent qualification.
• Demonstrated commitment to quality improvement initiatives.
• Effective communication skills, both written and verbal.
• Knowledge of Infection Control / Hygiene principles and implementation in daily practice.
• Team player and able to work in a multidisciplinary environment.
• Basic computer literacy and office skills.

Aufgaben

• Provide support to nursing staff with non-clinical duties in the dialysis clinic.
• Maintain cleanliness and neatness of patient environments and stock rooms.
• Assist with meal preparation and delivery of nutritional requirements to patients.
• Arrange patient transport and restock consumables as needed.
• Support stock management, including inventory, delivery checks and stocktakes.
• Participate in quality improvement activities and promote workplace safety.

Kenntnisse

Effective communication

Team player

Computer literacy

Organizational skills

Problem-solving

Ausbildung

Patient Service Assistant Certificate or equivalent

Jobbeschreibung

In our dialysis centers, you’ll deliver life-sustaining treatments, build trusted relationships with patients and families, and work with cutting edge medical technology. You’ll bring clinical expertise and compassionate care together, helping patients live fuller, healthier lives. Join us as a Patient Services Assistant in ourDialysis Centerin our various clinic locations to do the best work of your career and make a profound social impact.

What you’ll achieve

As a Patient Services Assistant, you’ll provide support to the nursing staff in the dialysis clinic by performing non-clinical duties relating to direct and indirect patient care. Functions as a team member, promoting the values, missions and goals of the clinic and company, constantly working towards their achievement.

You will:

• Protects the rights of patients by adhering to Privacy Principles and providing an excellent standard of care.
• Ensures cleanliness and neatness of patient’s environment and stock room
• Ensures cleaning of the Isolation rooms is done when required.
• Cleans exterior of dialysis machines, patient chairs and over-bed tables as per policy and procedures
• Assists with basic food preparation and delivery of nutritional requirements to patients as well as assists with meal ordering
• Serves, distributes and collects patient / visitors’ meals and refreshments
• Arranges patient transport from Dialysis treatment
• Attends to the re-stocking of consumables in the stock room and trolley/s as required for daily operation of the clinic
• Monitors consumable stores and orders stock as required
• Confirms delivery of stock, checks inventory and documentation
• Performs stocktake when requested
• Ensures routine collection and appropriate disposal of linen, rubbish and contaminated waste
• Orders and pack away linen
• Assist in the collection of blood samples by pathology lab, help spin blood before collection
• Participates in Quality Improvements activities as required by the Dialysis Clinic Manager
• Ensures/promotes a safe, secure and healthy working environment to staff and a comfortable, safe environment for visitors and patients as detailed in the Workplace Health and Safety policy (FMEAU-28).
• Engages in internal and external in-service activities to enhance / maintain skills and knowledge.
• Demonstrated organizational and problem-solving skills combined with the ability to work in a self-directed manner
• Effective communication and interpersonal skills including the ability to operate within a multidisciplinary team
• Knowledge of Work Health and Safety as it relates to the role within the facility
• Understanding of the Quality improvement process and risk management obligations
• Demonstrated skills in food preparation and presentation
• Basic office skills, including filing and answering telephone enquiries
• Previous experience in patient assistant role
• Basic computer literacy.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

Take the first step toward a career that truly matters. At Fresenius Medical Care, every team member plays a vital role in improving the lives of patients with chronic kidney disease. We value your unique skills, your dedication to care, and your commitment to making a difference every single day.

Requirements

• Completion of a Patient Service Assistant Certificate or equivalent qualification
• Demonstrated commitment to quality improvement initiatives.
• Effective communication skills, both written and verbal
• Knowledge of Infection Control / Hygiene principles and implementation of this knowledge into daily practice
• Team player

Locations AUS Midland - Clinic

Who we are

At Fresenius Medical Care, we believe in the life-changing power of care. Every day, our people make a meaningful impact on the lives of patients around the world. That’s why we put our team members at the heart of everything we do — empowering them with purpose, innovation, and support. If you're looking to grow your career in a place where your work truly matters, where advanced medical technology meets compassionate care, and where collaboration drives progress — we’re looking for you. Fresenius Medical Care is a global leader in dialysis and chronic kidney disease care, united by a shared commitment to improving patient outcomes and quality of life. Join us in building a healthier future — because caring takes all of us. Creating a future worth living. For Patients. Worldwide. Every day. We are proud to be an equal opportunity employer, fostering a diverse and inclusive workplace where everyone can thrive. Learn more about our values here. Creating a future worth living. For patients. Worldwide. Every day. Fresenius Medical Care is the world's leading provider of products and services for individuals with kidney disease of which approximately 4.5 million patients worldwide regularly undergo dialysis treatment. United by a shared purpose of creating a future worth living for chronically and critically ill people, we care for around 292,000 dialysis patients around the globe. In addition, we operate around 35 global production sites to provide products such as dialysis machines, dialyzers, and related disposables. We aim to continuously improve our patients’ quality of life by offering them high-quality products as well as innovative technologies and treatment concepts.