Patient Services & Admin Coordinator

Inmotion Orthotics Pty Ltd; Gold Coast City; On-site; AUD 55,000 - 75,000; Full time

Job summary

InMotion Orthotics, a Gold Coast orthotics practice, invites applications for a full-time administrative role. You will support the clinical and leadership teams with appointment coordination, stock management, and follow-ups, using established systems to ensure accuracy and timeliness.

You will engage with patients and external providers, maintain Cliniko records, and contribute to process improvements while working within a supportive team focused on excellent patient care.

Qualifications

• Experience in medical or allied health administration.
• NDIS and other funding schemes knowledge is a plus.
• Reception and practice management software experience (Cliniko, QuickBooks) preferred.

Responsibilities

• Appointment coordination – Booking, confirming and rescheduling patient appointments, including external clinics and healthcare providers.
• Stock administration – Receiving, checking stock, booking fittings, updating stock records and stocktakes.
• Back-order follow-up – Tracking outstanding orders and communicating delivery dates.
• Accounts – Generating and processing invoices and resolving outstanding accounts.
• Patient recalls – Contacting patients for follow-up appointments and updating recalls.
• Clinical administration – Entering and maintaining patient information and appointment details in Cliniko.
• Team support – Assisting clinicians and leadership with admin tasks and document prep.
• Administrative improvements – Suggesting and implementing process improvements.

Tools

Cliniko

QuickBooks

Job description

InMotion Orthotics, a Gold Coast orthotics practice, invites applications for a full-time administrative role. You will support the clinical and leadership teams with appointment coordination, stock management, and follow-ups, using established systems to ensure accuracy and timeliness.

You will engage with patients and external providers, maintain Cliniko records, and contribute to process improvements while working within a supportive team focused on excellent patient care.