Healthcare Admin & Front Desk Coordinator (12-Month)

Southern Prosthetics and Orthotics; Gold Coast City; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Festive season leave

Birthday leave

Employee Assistance Program (EAP)

Modern clinic environment

Collaborative team culture

Job summary

Southern Prosthetics and Orthotics (SPAO) – Southport QLD is seeking a Customer Service & Administration Officer for our Gold Coast team in a recently opened, state-of-the-art facility. This 12-month Parental Leave contract focuses on delivering a high standard of client care and efficient clinic operations.

You will work closely with clinicians, funding bodies, suppliers and clients to ensure smooth day-to-day running, accurate data management, and exceptional service while maintaining

Qualifications

• Minimum 3 years' experience in administration, customer service, medical reception, or practice support.
• Exceptional verbal and written communication skills.
• Strong organisational skills with the ability to manage competing priorities.
• A proactive, solutions-focused approach with high attention to detail.
• Professional, compassionate and customer-focused attitude.

Responsibilities

• Manage front-of-house reception and administrative functions in a busy clinic.
• Deliver a welcoming, professional and compassionate experience for clients and visitors.
• Manage calls in a timely, professional and customer-focused manner.
• Liaise with clients, clinicians, funding bodies, suppliers and stakeholders.
• Maintain accurate client records within ERP systems, including reporting.
• Support clinicians with funding approvals, sales administration, and customer service.
• Coordinate receipt and dispatch of goods, mail, stock and documentation.
• Ensure confidentiality and integrity of client information at all times.
• Assist with inventory, reporting, general administration and day-to-day activities.
• Work collaboratively with SPAO clinics when required.

Skills

Verbal communication

Written communication

Organisational skills

Attention to detail

Customer service mindset

Education

Diploma in Business Administration

Tools

SAP Business One

Job description

Southern Prosthetics and Orthotics (SPAO) – Southport QLD is seeking a Customer Service & Administration Officer for our Gold Coast team in a recently opened, state-of-the-art facility. This 12-month Parental Leave contract focuses on delivering a high standard of client care and efficient clinic operations.

You will work closely with clinicians, funding bodies, suppliers and clients to ensure smooth day-to-day running, accurate data management, and exceptional service while maintaining