Patient Revenue Manager - Billing & Patient Experience

HFMA Australia; Melbourne; On-site; AUD 120,000 - 160,000; Full time

Job summary

Austin Health in Melbourne’s north-east seeks an experienced manager to lead its Patient Revenue Services team. The role combines financial leadership with governance and a focus on patient experience, overseeing billing, receipting and debt management at the Heidelberg campus with services shared across others.

You’ll work with clinical and operational leaders to address revenue risks and drive process improvements while maintaining strong financial controls.

Qualifications

• Experience managing high-volume billing or collections teams with strong customer service.
• Expert knowledge of health billing including MBS, health funds, compensable agencies, fee schedules and related rules.

Responsibilities

• Manage the Revenue teams day to day, and lead their customer service function.
• Protect revenue integrity through effective controls, reconciliations, reporting and continuous improvement.
• Provide respectful, accessible service to patients and families, and support them to make informed choices.
• Work with clinical and operational leaders to address revenue risks and improve performance.

Skills

High-volume billing

Customer service

Revenue integrity

MBS billing knowledge

Analytical reporting

Debt management

Stakeholder advisory

Job description

Austin Health in Melbourne’s north-east seeks an experienced manager to lead its Patient Revenue Services team. The role combines financial leadership with governance and a focus on patient experience, overseeing billing, receipting and debt management at the Heidelberg campus with services shared across others.

You’ll work with clinical and operational leaders to address revenue risks and drive process improvements while maintaining strong financial controls.