Patient-Impact Customer Care Specialist

Stryker; Brisbane; On-site; AUD 50,000 - 70,000; Full time

Job summary

Stryker is seeking a Customer Care Representative in Brisbane to support hospital customers and internal teams, helping solve problems and ensuring healthcare professionals get timely assistance when it matters most. This fast-paced role blends customer service, problem-solving and relationship building as you work with Sales and other Stryker teams to understand issues and deliver the best solutions.

If you're curious, ambitious and care about patients, we'd love to hear from you.

Qualifications

• Experience in customer care or support roles.
• Strong problem-solving abilities with a customer-focused approach.
• Excellent communication and interpersonal skills.
• Ability to manage multiple inquiries and priorities.

Responsibilities

• Be a key point of contact for our customers and internal teams.
• Manage customer enquiries and provide timely, helpful support.
• Understand customer problems and work with others to find the right solution.
• Take ownership of enquiries and see them through to resolution.
• Support complex requests, escalations and customer issues.
• Build strong relationships with customers and teams across Stryker.
• Manage multiple requests and competing priorities.
• Look for ways to improve processes and create a better customer experience.

Skills

Customer service

Problem solving

Relationship building

Communication

Time management

Job description

Stryker is seeking a Customer Care Representative in Brisbane to support hospital customers and internal teams, helping solve problems and ensuring healthcare professionals get timely assistance when it matters most. This fast-paced role blends customer service, problem-solving and relationship building as you work with Sales and other Stryker teams to understand issues and deliver the best solutions.

If you're curious, ambitious and care about patients, we'd love to hear from you.