Senior Healthcare Customer Support Specialist

Stryker; Brisbane; On-site; AUD 60,000 - 80,000; Full time

Job summary

Stryker in Australia is seeking a Senior Customer Care Representative who loves healthcare and solving complex problems. You’ll become a trusted partner to customers and help ensure healthcare professionals receive support when it matters most.

You’ll handle enquiries, manage escalations, identify process improvements, and build strong relationships with customers and internal teams. You’ll share knowledge to maintain a high-performing culture and take ownership to see issues through to

Qualifications

• Minimum 2 years' experience in customer-facing environments.
• Experience managing customer enquiries, service requests, orders, or case management.
• Demonstrated ability to build relationships and deliver outstanding customer experiences.
• Strong problem-solving skills and the ability to manage competing priorities.
• Full working rights in Australia.

Responsibilities

• Managing customer enquiries and providing timely, professional support.
• Assisting with complex requests, escalations, and issue resolution.
• Identifying opportunities to improve processes and customer outcomes.
• Building strong relationships with customers and internal stakeholders.
• Sharing knowledge and contributing to a positive, high-performing team culture.
• Taking ownership of enquiries and seeing issues through to resolution.

Skills

Customer service

Relationship building

Problem solving

Prioritisation

Communication

Tools

Salesforce

SAP

ServiceNow

Job description

Stryker in Australia is seeking a Senior Customer Care Representative who loves healthcare and solving complex problems. You’ll become a trusted partner to customers and help ensure healthcare professionals receive support when it matters most.

You’ll handle enquiries, manage escalations, identify process improvements, and build strong relationships with customers and internal teams. You’ll share knowledge to maintain a high-performing culture and take ownership to see issues through to