Customer Care Specialist (Hybrid) – Impact & Growth

Stryker Australia Pty Ltd; Sydney; Hybrid; AUD 50,000 - 75,000; Full time

Job summary

Stryker Australia Pty Ltd is seeking a Customer Care Representative to support hospital customers and internal teams. The role blends customer service, problem-solving and relationship building to ensure healthcare professionals receive timely support.

The ideal candidate is curious, ambitious and cares about customers and patients, with the ability to manage multiple inquiries and escalate when needed. Hybrid or onsite work options are available.

Qualifications

• Customer-focused with strong communication skills.
• Ability to learn quickly and adapt to a fast-paced environment.
• Willingness to collaborate across teams.

Responsibilities

• Be a key point of contact for our customers and internal teams
• Manage customer enquiries and provide timely, helpful support
• Understand customer problems and work with others to find the right solution
• Take ownership of enquiries and see them through to resolution
• Support complex requests, escalations and customer issues
• Build strong relationships with customers and teams across Stryker
• Manage multiple requests and competing priorities
• Look for ways to improve processes and create a better customer experience

Skills

Customer service

Problem solving

Relationship building

Communication

Time management

Attention to detail

Cross-functional collaboration

New graduate welcome

Job description

Stryker Australia Pty Ltd is seeking a Customer Care Representative to support hospital customers and internal teams. The role blends customer service, problem-solving and relationship building to ensure healthcare professionals receive timely support.

The ideal candidate is curious, ambitious and cares about customers and patients, with the ability to manage multiple inquiries and escalate when needed. Hybrid or onsite work options are available.