Customer Service Representative

Stryker Australia Pty Ltd; Sydney; Hybrid; AUD 50,000 - 75,000; Full time

Job summary

Stryker Australia Pty Ltd is seeking a Customer Care Representative to support hospital customers and internal teams. The role blends customer service, problem-solving and relationship building to ensure healthcare professionals receive timely support.

The ideal candidate is curious, ambitious and cares about customers and patients, with the ability to manage multiple inquiries and escalate when needed. Hybrid or onsite work options are available.

Qualifications

• Customer-focused with strong communication skills.
• Ability to learn quickly and adapt to a fast-paced environment.
• Willingness to collaborate across teams.

Responsibilities

• Be a key point of contact for our customers and internal teams
• Manage customer enquiries and provide timely, helpful support
• Understand customer problems and work with others to find the right solution
• Take ownership of enquiries and see them through to resolution
• Support complex requests, escalations and customer issues
• Build strong relationships with customers and teams across Stryker
• Manage multiple requests and competing priorities
• Look for ways to improve processes and create a better customer experience

Skills

Customer service

Problem solving

Relationship building

Communication

Time management

Attention to detail

Cross-functional collaboration

New graduate welcome

Job description

Work Flexibility: Hybrid or Onsite

At Stryker, we're passionate about making healthcare better. As a Customer Care Representative, you'll play an important role in supporting our hospital customers and internal teams, helping solve problems and ensuring healthcare professionals get the support they need when it matters most.

This is a fast-paced role that combines customer service, problem-solving and relationship building. You'll work closely with customers, Sales and teams across Stryker to understand what's happening, work through challenges and find the best solution.

We're looking for someone who is switched on, ambitious and genuinely cares about the impact their work has on customers and patients.

What You'll Do

• Be a key point of contact for our customers and internal teams
• Manage customer enquiries and provide timely, helpful support
• Understand customer problems and work with others to find the right solution
• Take ownership of enquiries and see them through to resolution
• Support complex requests, escalations and customer issues
• Build strong relationships with customers and teams across Stryker
• Manage multiple requests and competing priorities
• Look for ways to improve processes and create a better customer experience

What You'll Bring

• You're switched on, curious and quick to learn
• You're ambitious and want to grow and develop your career
• You genuinely care about customers, patients and the impact of the work you do
• You're a natural problem solver who takes the time to understand what's happening
• You enjoy working through problems with others and bringing the right people together to find a solution
• You're organised and comfortable managing multiple priorities
• You're a strong communicator who builds relationships easily
• You take ownership, follow things through and genuinely want to help
• Full working rights in Australia

Are you a new graduate or looking to change industries? That's absolutely okay. We're looking for great people with the right attitude, ambition and customer mindset. If you're switched on, love solving problems and want to build a career where the work you do ultimately contributes to better patient outcomes, we'd love to hear from you.

Why Join Stryker?

• Learn the medical technology industry from the ground up
• Build a career with one of the world's leading medical technology companies
• Work alongside people who genuinely care about customers and patients
• Volunteer days, wellbeing days and market-leading parental leave
• Career development opportunities across a global organisation
• Be part of a business focused on making healthcare better

Travel Percentage: None