Patient-Focused Healthcare Billing Specialist (Hybrid)

Mercy Health Australia; Melbourne; Hybrid; AUD 70,000 - 90,000; Full time

Job summary

Mercy Health, located at North Richmond Office in Melbourne, is hiring a Billing Officer to join the Group Billing and Receivables unit. The role focuses on accurate patient billing across multiple systems and sites, ensuring compliance with Medicare and private health insurance, and supporting revenue integrity with a patient-centered service approach.

The position offers full-time permanent employment with standard 38 hours per week and hybrid working arrangements.

Qualifications

• 2+ years of experience in a similar Billing Officer role within the hospital sector.
• Experience with iPM billing and healthcare billing systems.
• Strong attention to detail and commitment to accurate work.
• Excellent written and verbal communication; strong customer service.

Responsibilities

• Accurately and timely process patient billing across multiple systems and sites.
• Handle health fund claims and ensure Medicare/private health insurance compliance.
• Support revenue integrity and high-quality service to patients and stakeholders.
• Provide guidance and education to team members as needed.

Skills

Attention to detail

Interpersonal communication

Customer service focus

Continuous learning

Tools

iPM billing

Microsoft Excel

Job description

Mercy Health, located at North Richmond Office in Melbourne, is hiring a Billing Officer to join the Group Billing and Receivables unit. The role focuses on accurate patient billing across multiple systems and sites, ensuring compliance with Medicare and private health insurance, and supporting revenue integrity with a patient-centered service approach.

The position offers full-time permanent employment with standard 38 hours per week and hybrid working arrangements.