Billing Officer

Mercy Hospitals Victoria; Richmond Shire; Hybrid; AUD 65,000 - 82,000; Full time

Job summary

Mercy Health North Richmond Office is seeking a Billing Officer to manage patient billing across multiple sites, ensuring accurate processing under Medicare and private health insurance rules. The role supports revenue integrity and delivers high-quality service to patients and stakeholders.

You will oversee billing functions, guide teammates, and engage in a centralised process under a common-law contract. A proactive communicator with attention to detail will thrive in our hybrid work setting.

Qualifications

• 2+ years of experience in a Billing Officer role within the hospital sector.
• Experience with iPM billing.
• High attention to detail and commitment to accurate working.
• Strong interpersonal, written and verbal communication skills.
• Customer service focus and commitment to quality.
• Willingness to continually develop skills and knowledge.

Responsibilities

• Accurately and timely process patient billing across multiple systems and sites, including health fund claims, in line with Australian funding models.
• Ensure compliance with Medicare, private health insurance and regulatory requirements while supporting revenue integrity and delivering high-quality service.

Skills

Billing officer experience

iPM billing

Attention to detail

Communication skills

Customer service

Continuous learning

Tools

Microsoft Excel

Job description

Employment Type: Full-time, permanent
Hours: 38 hrs per week, 7.6 hrs per day, Mon-Fri
Location: North Richmond Office with Hybrid working available
Upload with Application: Resume & Cover letter

Where there's life, there's Mercy. Where there's care, there's You.

Through the battles and the breakthroughs, we're there. Where will you be? For over a century, our incredible teams have provided care for people at every stage of life. Across our aged care homes, hospitals and research facilities, and across numerous cities and towns, we're on a journey to keep growing our impact for the next hundred years.

As a for-purpose organisation with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before. With Mercy, you'll have the chance to make an impact and gain experience that's hard to find elsewhere.

At Mercy Health, it's all about taking what we have and making it better. To do that, we need you.

Join us at Mercy Health, and help our teams deliver even greater outcomes.

About the opportunity

The Group Billing and Receivables function is a centralised Support Service that undertakes billing and receivable activities across Mercy Health.

Led by the Group Billing and Receivables Manager, Health Services, the function comprises multiple teams that support the Health Service and Health Ageing business streams.

The Billing Officer is responsible for the accurate and timely processing of patient billing across multiple systems and multiple sites, health fund claims, in accordance with Australian healthcare funding models. This role ensures compliance with Medicare, private health insurance, and regulatory requirements while supporting revenue integrity and delivering high-quality service to patients and stakeholders.

The role will also develop an understanding and oversight of all billing functions performed by the Group Billings and Receivables Team whilst providing guidance, support and education to other team members. As a centralised role, engagement will be via a common law contract rather than a Victorian Health EBA.

What you'll bring

• 2+ years of experience and knowledge of performing a similar Billing officer role within the hospital sector.
• Experience with iPM billing.
• A high attention to detail and commitment to accurate working.
• Well-developed interpersonal, written and verbal communication skills.
• A strong customer service focus and a commitment to a culture of excellence and quality.
• Value self-improvement and aim to enhance your skills and knowledge through continual learning and development.
• Proficiency across the Microsoft suite of products to include Excel.

Ready to help us shape the future of healthcare?

Join us and make a meaningful difference in people's lives - and your career.

We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture.

We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present.

The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We're proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.