Billing Officer

Mercy Health Australia; Melbourne; Hybride; AUD 70 000 - 90 000; Plein temps

Résumé du poste

Mercy Health, located at North Richmond Office in Melbourne, is hiring a Billing Officer to join the Group Billing and Receivables unit. The role focuses on accurate patient billing across multiple systems and sites, ensuring compliance with Medicare and private health insurance, and supporting revenue integrity with a patient-centered service approach.

The position offers full-time permanent employment with standard 38 hours per week and hybrid working arrangements.

Qualifications

• 2+ years of experience in a similar Billing Officer role within the hospital sector.
• Experience with iPM billing and healthcare billing systems.
• Strong attention to detail and commitment to accurate work.
• Excellent written and verbal communication; strong customer service.

Responsabilités

• Accurately and timely process patient billing across multiple systems and sites.
• Handle health fund claims and ensure Medicare/private health insurance compliance.
• Support revenue integrity and high-quality service to patients and stakeholders.
• Provide guidance and education to team members as needed.

Connaissances

Attention to detail

Interpersonal communication

Customer service focus

Continuous learning

Outils

iPM billing

Microsoft Excel

Description du poste

Employment Type: Full-time, permanent

Hours: 38 hrs per week, 7.6 hrs per day, Mon-Fri

Location: North Richmond Office with Hybrid working available

Where there's life, there's Mercy.

Where there's care, there's You.

Through the battles and the breakthroughs, we're there. Where will you be?

For over a century, our incredible teams have provided care for people at every stage of life. Across our aged care homes, hospitals and research facilities, and across numerous cities and towns, we're on a journey to keep growing our impact for the next hundred years.

As a for-purpose organisation with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before. With Mercy, you'll have the chance to make an impact and gain experience that's hard to find elsewhere.

At Mercy Health, it's all about taking what we have and making it better.

To do that, we need you.

Join us at Mercy Health, and help our teams deliver even greater outcomes.

About the opportunity

The Group Billing and Receivables function is a centralised Support Service that undertakes billing and receivable activities across Mercy Health.

Led by the Group Billing and Receivables Manager, Health Services, the function comprises multiple teams that support the Health Service and Health Ageing business streams.

Billing Officer is responsible for the accurate and timely processing of patient billing across multiple systems and multiple sites, health fund claims, in accordance with Australian healthcare funding models. This role ensures compliance with Medicare, private health insurance, and regulatory requirements while supporting revenue integrity and delivering high-quality service to patients and stakeholders.

The role will also develop an understanding and oversight of all billing functions performed by the Group Billings and Receivables Team whilst providing guidance, support and education to other team members. As a centralised role, engagement will be via a common law contract rather than a Victorian Health EBA.

What you'll bring

• 2+ years of experience and knowledge of performing a similar Billing officer role within the hospital sector.
• Experience with iPM billing.
• A high attention to detail and commitment to accurate working.
• Well-developed interpersonal, written and verbal communication skills.
• A strong customer service focus and a commitment to a culture of excellence and quality.
• Value self-improvement and aim to enhance your skills and knowledge through continual learning and development.
• Proficiency across the Microsoft suite of products to include Excel.

Please contact us if you would like to find out more or communicate any requirements to ensure we provide you with a fair and equitable interview and selection process.

We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture.

We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present.

The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We're proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.