Patient-First Medical Receptionist (Front Desk)

Doctors&Co; Violet Town; On-site; AUD 42,000 - 60,000; Full time

Job summary

Doctors and Co. is seeking a friendly Medical Receptionist to join Armstrong Creek Doctors. You will be the first point of contact, greet patients, manage appointments, and handle payments.

You will also support records management and ensure a welcoming clinic environment. Ideal candidates have at least 1 year in a medical reception role, experience with BEST PRACTICE/MEDICAL DIRECTOR, and strong organisational and communication skills.

Qualifications

• Minimum 1 year experience as a Medical Receptionist in a medical practice.
• Experience with Medical software (BEST PRACTICE/MEDICAL DIRECTOR) is required.
• Strong organisational and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Proficient written and verbal communication with internal and external stakeholders.
• Commitment to quality patient service.
• Current Police Check, Working with Children clearance, First Aid/CPR certificate, Immunisation Record, Driving Licence/Photo ID required.

Responsibilities

• Open and close clinic as per set procedure.
• Greet patients and callers in a professional and courteous manner.
• Make appointments for patients.
• Ensure medical records are managed confidentially and efficiently.
• Process patient payments via cash, EFTPOS, and direct bill transactions.
• Invoice Medicare, Private Health Funds, TAC and Workcover.
• Knowledge of MBS schedule and correct billing procedures.
• Deal with referring doctors, hospital staff and pharmacists courteously and helpfully.
• Attend to patient enquiries.
• Check and handle internal emails.
• Fill in the roster when staff are away.
• Maintain the reception waiting area and consulting rooms tidy.
• Ensure accurate storage and retrieval of patient and practice records.

Skills

Teamwork

Medical software

Organisational skills

Multitasking

Communication

Customer service

Cash handling

Billing

Tools

BEST PRACTICE/MEDICAL DIRECTOR

Job description

Doctors and Co. is seeking a friendly Medical Receptionist to join Armstrong Creek Doctors. You will be the first point of contact, greet patients, manage appointments, and handle payments.

You will also support records management and ensure a welcoming clinic environment. Ideal candidates have at least 1 year in a medical reception role, experience with BEST PRACTICE/MEDICAL DIRECTOR, and strong organisational and communication skills.