Senior Medical Receptionist

Doctors&Co; Geelong; On-site; AUD 60,000 - 70,000; Full time

Job summary

Doctors and Co. at Armstrong Creek in Geelong, VIC, seeks a friendly and organized Senior Medical Receptionist to join our growing healthcare team.

You will greet patients, collect co-pays, manage appointments, and support day-to-day operations while maintaining confidentiality and a welcoming environment. Responsibilities include handling payments, processing paperwork, rostering, and liaising with doctors and staff.

Qualifications

• Demonstrated ability to work in a team.
• Experience with Medical software (BEST PRACTICE/MEDICAL DIRECTOR).
• Demonstrated strong organisational and problem solving skills.
• Demonstrated ability to work in a fast paced environment, including multitasking.
• Demonstrated ability to communicate with internal and external stakeholders both verbally and in writing.
• Demonstrated commitment to quality patient service.
• At least 1 year experience as a Senior Medical Receptionist in a medical practice is required.

Responsibilities

• Open and close clinic as per set procedure.
• Greet patients and other callers in a professional and courteous manner.
• Make appointments for patients.
• Ensure medical records are managed confidentially and efficiently.
• Accurately process patient payments via cash, EFTPOS, and direct bill transaction.
• Invoice Medicare, Private Health Funds, TAC, Workcover.
• Knowledge of the MBS schedule and correct billing procedures.
• Deal with referring doctors, hospital staff, pharmacists etc courteously and helpfully.
• Attend to patient enquiries.
• Check and handle internal emails.
• Fill in the roster when staff is away, on holidays and sick leave.
• Maintain the reception waiting area and consulting rooms tidy including the clean up of spills if necessary.
• Ensure the accurate storage and retrieval of patient and practice records with appropriate scanning, faxing and filing of all documents.
• At all times maintain confidentiality of patient personal and financial information.
• Complete recalls.
• Support the day to day operations of the medical centre.
• Exceptional customer service and teamwork skills.

Skills

Teamwork

Medical software

Organisational skills

Multitasking

Communication

Patient service

Tools

BEST PRACTICE/MEDICAL DIRECTOR

Job description

About Us

At Doctors and Co., we are dedicated to enhancing the health and wellbeing of our community through exceptional medical care. Our mission is to provide high-quality, accessible healthcare solutions tailored to our patients' needs.

About Us

At Doctors and Co., we are dedicated to enhancing the health and wellbeing of our community through exceptional medical care. Our mission is to provide high-quality, accessible healthcare solutions tailored to our patients' needs. As a leading healthcare provider in Australia, we pride ourselves on our compassionate approach, cutting-edge treatments, and a patient-centric ethos. Our team at Armstrong Creek is driven by a shared commitment to excellence and innovation in the medical field.

Role Overview

We are seeking a friendly and organized Senior Medical Receptionist to join our growing healthcare team at Armstrong Creek. In this role, you will work at the front desk of our medical clinic and assist our patients and other visitors. Your primary job duties will include greeting and checking in patients, answering questions, collecting patient co-pays, processing paperwork, and scheduling appointments. You will also help keep our records and work areas clean and organized, as well as ensure our office provides a welcoming environment for our patients.

Key Responsibilities

• Open and Close clinic as per set procedure
• Greet patients and other callers in a professional and courteous manner
• Make appointments for patients
• Ensure medical records are managed confidentially and efficiently
• Accurately process patient payments via cash, Eftpos, and direct bill transaction.
• Invoice Medicare, Private Health Funds, TAC, Workcover.
• Knowledge of the MBS schedule and correct billing procedures
• Deal with referring doctors, hospital staff, pharmacists etc courteously and helpfully
• Attend to patient enquiries
• Check and handle internal emails.
• Fill in the roster when staff is away, on holidays and sick leave.
• Maintain the reception waiting area and consulting rooms tidy including the clean up of spills if necessary.
• Ensure the accurate storage and retrieval of patient and practice records with appropriate scanning, faxing and filing of all documents.
• At all times maintain confidentiality of patient personal and financial information.
• Complete recalls.
• Support the day to day operations of the medical centre.
• Exceptional customer service and teamwork skills.

Selection Criteria

• Demonstrated ability to work in a team
• Experience with Medical software (BEST PRACTICE/MEDICAL DIRECTOR)
• Demonstrated strong organisational and problem solving skills
• Demonstrated ability to work in a fast paced environment, including multitasking
• Demonstrated ability to communicate with internal and external stakeholders both verbally and in writing
• Demonstrated commitment to quality patient service
• At least 1 year experience as a Senior Medical Receptionist in a medical practice is required

Additional Requirements

• Current Police Check
• Current Working with Children clearance
• Current First Aid/CPR certificate
• Immunisation Record
• Driving Licence/ Photo ID
• GP clinic experience is required.

Expected Start Date: as soon as possible.

Job Types: Full Time

Salary: Remuneration will be negotiable based on experience.