Care Coordination Admin Officer – Patient Access & Support

Queensland Government; Cairns Regional; On-site; AUD 85,000 - 95,000; Full time

Benefits offered by this job

Salary packaging

Employer superannuation

Annual leave loading

Job summary

Queensland Government is seeking an Administration Officer (Identified) for a temporary full-time role in Cairns within the Torres and Cape HHS. The role supports the Care Co-ordination Service Centre, handling patient information and telephony to ensure timely service linkages.

You will develop relationships with care teams to improve access to care, enhance patient experience, and contribute to service delivery in remote communities.

Qualifications

• Experience providing administrative support in a health or public sector environment.
• Ability to manage patient information with confidentiality and care.
• Strong communication and coordination skills across multiple teams.

Responsibilities

• Provide administrative support across the Care Co-ordination Service Centre (telephony, service linkage, handling patient information, filing).
• Develop relationships with Patient Experience Officers and Travel Teams to improve patient access to care.
• Assist in delivering timely responses to requests and support staff and patient experience.

Skills

Administrative support

Telephony

Service linkage

Filing

Handling patient information

Job description

Queensland Government is seeking an Administration Officer (Identified) for a temporary full-time role in Cairns within the Torres and Cape HHS. The role supports the Care Co-ordination Service Centre, handling patient information and telephony to ensure timely service linkages.

You will develop relationships with care teams to improve access to care, enhance patient experience, and contribute to service delivery in remote communities.