Patient Experience & Admin Lead - Flexible Hours

Queensland Government; Townsville City; On-site; AUD 82,000 - 91,000; Full time

Job summary

Townsville Hospital and Health Service is seeking dedicated administrative professionals to support the Prisoner Health Service across Stuart, Townsville. You will deliver high-quality admin support, liaise with staff and patients, and help create smooth experiences at every patient journey stage.

This permanent role offers flexible hours, with positions for full-time or part-time work, and a collegial team culture.

Qualifications

• Advanced customer service experience in a public health setting.
• Excellent written, verbal and interpersonal communication skills.

Responsibilities

• Provide high-quality administrative support.
• Collaborate with a supportive team to assist patients at every stage of their journey.
• Maintain confidentiality and professional handling of patient interactions.

Skills

Customer service

Communication

Deescalation

Job description

Townsville Hospital and Health Service is seeking dedicated administrative professionals to support the Prisoner Health Service across Stuart, Townsville. You will deliver high-quality admin support, liaise with staff and patients, and help create smooth experiences at every patient journey stage.

This permanent role offers flexible hours, with positions for full-time or part-time work, and a collegial team culture.