Administration Officer - Wards Reliever

Queensland Health; Townsville City; On-site; AUD 41,000 - 45,000; Part time

Benefits offered by this job

4 weeks annual leave (pro rata) with –

12.75% employer contribution to super

Locality allowance

Salary Sacrificing options

Job summary

Queensland Health in Townsville is seeking an Administration Officer to support Medical Wards and the Clinical Information Administration Service. The role involves fast-paced hospital administration, confidentiality and patient-centered care.

Working 38 hours per fortnight part-time, with shifts including afternoons, weekends and public holidays, you will coordinate day-to-day operations and collaborate with a multidisciplinary team to ensure smooth workflow.

Qualifications

• Experience with Microsoft Office 365 and patient information systems.
• Ability to maintain confidentiality and handle sensitive data.
• Proven ability to work within a multidisciplinary team.

Responsibilities

• Provide administrative support in a fast-paced hospital setting.
• Coordinate day‑to‑day operations in Medical Wards and the service.
• Maintain professionalism and patient-centered care with confidentiality.
• Collaborate with stakeholders to manage workflow and information systems.

Skills

Interpersonal skills

Confidentiality

Accountability

Tools

Microsoft Office 365

Job description

Clinical Information Administration Service has an exciting opportunity at Townsville University Hospital where you will contribute to delivering exceptional person-centered care to patients, their families & the community.

This is a temporary part-time role, working 38 hours per fortnight.

About the opportunity

Are you passionate about making a meaningful impact in healthcare? Clinical Information Administration Services has an exciting opportunity in Wards Administration at Townsville University Hospital where you will contribute to delivering exceptional person-centered care to patients, their families and the community.

The Administration Officer plays a crucial role in providing administrative support within a fast-paced hospital environment. As a vital member of the administrative team, you will collaborate with stakeholders to manage and coordinate the day‑to‑day administrative operations in Medical Wards and the wider Clinical Information Administration Service. A high level of professionalism and empathy must be maintained while adhering to strict confidentiality guidelines.

This role encompasses shiftwork, including afternoon shifts, weekends and public holidays as we ensure round‑the‑clock support to meet patient needs.

This is a Temporary part‑time role up to 3 months, working 38 hours per fortnight. There is a possibility of an extension - not exceeding 12 months.

The ideal applicant will be someone who has proven ability and can demonstrate the following:

• Demonstrated experience and high-level skills using the Microsoft Office 365 suite and corporate/patient information systems and databases.
• Integrity: Demonstrates sound decision making, proven ability to work effectively as an individual with limited supervision and collaboratively within a multidisciplinary team, and ensures work output and decisions are ethical and of a high standard.
• Compassion: Demonstrates patient/client focus, patience, understanding, confidentiality and can navigate through ambiguity, including the ability to deescalate difficult situations.
• Accountability: Demonstrated ability at engaging in coordinating tasks and workflow, is action oriented, takes ownership, drives results and delivers exceptional person‑centred care to patients, families and the community.
• Respect: Demonstrated high level interpersonal skills with the proven ability to manage conflict, communicates appropriately and proficiently, and actively participates in a working environment supporting equity and diversity.
• Engagement: Proven ability to collaborate within a team to cultivate a strong unity, build effective relationships with diverse personalities and adapts to meet the needs of a changing work environment.

Role requirements

• This is a VPD risk role. Hepatitis B, Measles, Mumps, Rubella, Varicella, Pertussis and Tuberculosis.

Please refer to the Role Description for further details.

About your new employer

Join a dynamic and forward‑thinking healthcare organisation that delivers high‑quality services across a diverse and complex environment.Enjoy flexible work arrangements, a focus on employee wellbeing, and the opportunity to build your career while maintaining a healthy work/life balance in a vibrant and welcoming community.

Competitive salary and benefits:

We offer attractive remuneration packages and generous leave entitlements.

• Salary range: $41.17 - $45.79 p.h. (AO3)
• 4 weeks annual leave (pro rata) with 17.5% loading
• 12.75% employer contribution to superannuation
• Locality allowance
• Plus Salary Sacrificing options may be available

Please download the Role Description from the `Documents' section below for application/interview preparation and future reference.

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