Patient Experience & Safety Liaison

Queensland Government; Brisbane; Presencial; AUD 58 000 - 72 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Generous leave entitlements

Salary packaging and allowances

Employee wellness programs

Resumo da oferta

Queensland Government's Logan Hospital is seeking a Hospital Ambassador to create a positive hospital experience through proactive engagement and compassionate communication with patients, visitors and staff. You will work with multidisciplinary teams to prevent and de-escalate challenging situations and connect people with appropriate support.

In this role, you will provide wayfinding, general information and practical assistance while escalating health or security concerns to the right staff.

Qualificações

• You are a calm, approachable and adaptable professional who can build rapport with people from diverse backgrounds.
• Strong interpersonal and communication skills, with the ability to build rapport and manage challenging interactions.
• Demonstrated problem-solving, negotiation and de-escalation skills in dynamic environments.
• Ability to work collaboratively with multidisciplinary teams and respond appropriately to emerging situations.
• Professionalism, integrity and sound judgement, with a commitment to learning relevant legislation and safety procedures.

Responsabilidades

• Proactively engage with patients and visitors to reduce anxiety and promote a safe, welcoming environment.
• Use effective communication, negotiation and de-escalation techniques to manage challenging behaviours.
• Work collaboratively with clinical teams and support services to identify concerns and coordinate appropriate assistance.
• Provide wayfinding, general information and practical support while promptly escalating health or security concerns to the appropriate staff.

Conhecimentos

Interpersonal skills

Communication

De-escalation

Negotiation

Team collaboration

Descrição da oferta de emprego

Queensland Government's Logan Hospital is seeking a Hospital Ambassador to create a positive hospital experience through proactive engagement and compassionate communication with patients, visitors and staff. You will work with multidisciplinary teams to prevent and de-escalate challenging situations and connect people with appropriate support.

In this role, you will provide wayfinding, general information and practical assistance while escalating health or security concerns to the right staff.