Hospital Ambassador

Queensland Government; Brisbane; On-site; AUD 58,000 - 72,000; Full time

Benefits offered by this job

Generous leave entitlements

Salary packaging and allowances

Employee wellness programs

Job summary

Queensland Government's Logan Hospital is seeking a Hospital Ambassador to create a positive hospital experience through proactive engagement and compassionate communication with patients, visitors and staff. You will work with multidisciplinary teams to prevent and de-escalate challenging situations and connect people with appropriate support.

In this role, you will provide wayfinding, general information and practical assistance while escalating health or security concerns to the right staff.

Qualifications

• You are a calm, approachable and adaptable professional who can build rapport with people from diverse backgrounds.
• Strong interpersonal and communication skills, with the ability to build rapport and manage challenging interactions.
• Demonstrated problem-solving, negotiation and de-escalation skills in dynamic environments.
• Ability to work collaboratively with multidisciplinary teams and respond appropriately to emerging situations.
• Professionalism, integrity and sound judgement, with a commitment to learning relevant legislation and safety procedures.

Responsibilities

• Proactively engage with patients and visitors to reduce anxiety and promote a safe, welcoming environment.
• Use effective communication, negotiation and de-escalation techniques to manage challenging behaviours.
• Work collaboratively with clinical teams and support services to identify concerns and coordinate appropriate assistance.
• Provide wayfinding, general information and practical support while promptly escalating health or security concerns to the appropriate staff.

Skills

Interpersonal skills

Communication

De-escalation

Negotiation

Team collaboration

Job description

Your new role:As a Hospital Ambassador, you will help create a positive hospital experience through proactive engagement, compassionate communication and respectful interactions with patients, visitors and staff. Working alongside multidisciplinary teams, you will help prevent and de-escalate challenging situations, identify concerns and connect people with appropriate support.Proactively engage with patients and visitors to reduce anxiety and promote a safe, welcoming environment.Use effective communication, negotiation and de-escalation techniques to manage challenging behaviours.Work collaboratively with clinical teams and support services to identify concerns and coordinate appropriate assistance.Provide wayfinding, general information and practical support while promptly escalating health or security concerns to the appropriate staff.About you:You are a calm, approachable and adaptable professional who can build rapport with people from diverse backgrounds. You demonstrate sound judgement, strong communication skills and a genuine commitment to customer service, safety and respectful patient care.Strong interpersonal and communication skills, with the ability to build rapport and manage challenging interactions.Demonstrated problem-solving, negotiation and de-escalation skills in dynamic environments.Ability to work collaboratively with multidisciplinary teams and respond appropriately to emerging situations.Professionalism, integrity and sound judgement, with a commitment to learning relevant legislation and safety procedures.Check out our quick tips and application essentials!What we can offer you:We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your roleYou'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.About us:Logan Hospital:Logan Hospital is the major health centre for one of the fastest growing areas in Queensland. We offer a range of services, including medical, rehabilitation, maternity, surgical and paediatric care.We offer our staff and students extensive support and training in most medical specialties. As a teaching hospital, we help train future health care professionals and participate in research through strong partnerships with Queensland's leading medical schools, universities, and TAFE Queensland.Our services will continue to grow as we build bigger and better facilities to support the community. By 2027, we'll have more beds and 5 more birthing suites as part of the Logan Hospital expansion.INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCEOur values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.We are better together.This work is licensed under a Creative Commons Attribution 3.0 Australia License.