Patient Experience & Liaison Coordinator (Hybrid)

Ambulance Victoria; City of Melbourne; Hybrid; AUD 55,000 - 75,000; Full time

Job summary

Ambulance Victoria is seeking a Patient Liaison Support Officer to provide confidential administrative and customer service support to the Patient Safety & Experience team. This full-time, permanent role offers hybrid working with presence at our Blackburn headquarters and future Doncaster.

You will manage intranet content, assist with briefs and reports, handle high volumes of calls, and build positive relationships with patients, consumers and stakeholders to support AV's commitment to patient

Qualifications

• Confidential administrative and customer service support for the Patient Safety & Experience team.
• Manage intranet content and assist with briefs and reports.
• Handle high volumes of calls and enquiries.
• Build positive relationships with patients, consumers and stakeholders.

Responsibilities

• Provide confidential administrative and customer service support to the Patient Safety & Experience team.
• Manage intranet content and assist with briefs and reports.
• Handle high volumes of calls and enquiries.
• Build positive relationships with patients, consumers and stakeholders to support AV's commitment.

Skills

Administrative support

Customer service

Intranet management

Briefs & reports

Communications with patients

Job description

Ambulance Victoria (AV) is seeking a Patient Liaison Support Officer to provide confidential administrative and customer service support to the Patient Safety & Experience team. This full-time, permanent role offers hybrid working with presence at our headquarters in Blackburn and future Doncaster.

You will manage intranet content, assist with briefs and reports, handle high volumes of calls, and build positive relationships with patients, consumers and stakeholders to support AV's commitment to