Patient Experience Coordinator

Taylor Street Dental; Sydney; On-site; AUD 39,000 - 47,000; Part time

Benefits offered by this job

Casual work schedule

Structured training program

Long-term development pathway

Job summary

Taylor Street Dental in West Pennant Hills is seeking a Dental Receptionist to be the first point of contact for every patient. You’ll deliver warm, professional service and gain hands-on cross-training in dental assisting basics to truly understand clinic operations.

This casual role includes a structured training program from day one, with a long-term development pathway in a boutique aesthetic practice. Monday to Thursday shifts offer a flexible but stable schedule.

Qualifications

• Warm and professional patient manner.
• Initiative — you act without prompting.
• Reliability and proactive communication.
• Reception or customer service experience, healthcare a bonus.

Responsibilities

• Patient reception and relationship management.
• Appointment scheduling and diary management.
• Payments and HICAPS insurance processing.
• Treatment plan and fee communication.
• Clinic support — sterilisation and room changeover.

Skills

Warm and professional manner

Initiative

Reliability

Reception or customer service (healthc

Tools

HICAPS processing

Job description

We're hiring a Dental Receptionist at Taylor Street Dental in West Pennant Hills.

We're a boutique aesthetic dental clinic specialising in Invisalign, cosmetic dentistry and smile design. We're looking for someone who takes genuine pride in the patient experience and wants to grow with a quality practice.

This is not your average front desk role.

You'll be the first point of contact for every patient who walks through our door — and you'll receive hands-on cross-training in dental assisting basics so you truly understand what happens in the clinic. We invest in the people who join us.

What the role involves:

• Patient reception and relationship management
• Appointment scheduling and diary management
• Payments and HICAPS insurance processing
• Treatment plan and fee communication
• Clinic support — sterilisation and room changeover

What we're looking for:

• Warm and professional patient manner
• Initiative — you act without being prompted
• Reliability — you communicate proactively
• Reception or customer service experience (healthcare a bonus)

What we offer:

• Casual, Monday to Thursday
• Structured training program from day one
• Long-term development pathway for the right person

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