Patient Experience & Admin Liaison Officer

Central Coast Local Health District; Central Coast Council; On-site; AUD 68,000 - 70,000; Full time

Benefits offered by this job

Accrued day off

Annual leave loading 17.5%

Paid parental leave

Salary packaging

Novated leasing

Relocation assistance

Discounted gym memberships

Free flu vaccinations

Telehealth support

Employee Assistance Program (EAP)

Job summary

Central Coast Local Health District is seeking a dedicated Patient Liaison Officer to support high-quality services through expert administrative support and positive patient experiences. You will act as a key contact for patients, staff and stakeholders, helping to ensure efficient workflows and great service delivery.

This is a temporary 12-month role with a rotating 4-week roster. Applicants must have proven experience in high‑level admin and customer service in fast-paced settings, excellent

Qualifications

• High-level administrative and customer service support experience.
• Strong communication, interpersonal and problem‑solving skills.
• Ability to interpret policies and apply procedures.

Responsibilities

• Provide efficient admin support including records management and minute taking.
• Coordinate workflows and respond to patient and stakeholder inquiries.
• Interpret and apply relevant policies and guidelines.
• Assist with patient billing and support quality improvement initiatives.

Skills

Administrative support

Customer service

Communication skills

Organisational skills

Policy interpretation

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Central Coast Local Health District is seeking a dedicated Patient Liaison Officer to support high-quality services through expert administrative support and positive patient experiences. You will act as a key contact for patients, staff and stakeholders, helping to ensure efficient workflows and great service delivery.

This is a temporary 12-month role with a rotating 4-week roster. Applicants must have proven experience in high‑level admin and customer service in fast-paced settings, excellent