Patient Experience Liaison — Hybrid Admin & Stakeholder Support

State Government of Victoria, Australia; City of Melbourne; Hybrid; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Salary packaging

Personal leave

Accrued days off

Free on-site parking

Job summary

Ambulance Victoria is seeking a Patient Liaison Support Officer to provide confidential administrative, customer service, office and program management support within the Patient Safety & Experience team, in a full-time permanent role with hybrid work.

The role reports to the Patient Experience Coordinator and involves writing, publishing intranet content, managing information, liaising with patients and stakeholders, and developing strong working relationships across the division.

Qualifications

• Completion of a degree or relevant industry certification with subsequent relevant experience or an equivalent combination of training and relevant experience.
• Proficiency in Microsoft Office, reporting tools/software and relevant software and publication applications.
• Demonstrated experience in providing high quality confidential administrative, program or project support within a large organisation or department.
• Excellent time management skills and an ability to work in a busy environment, managing large numbers of inbound calls and queries.
• Highly developed interpersonal and communication (written and verbal) skills with ability to build relationships with stakeholders.

Responsibilities

• Manage information on AV intranet and social media sites including writing, publishing and uploading.
• Ensure day-to-day activities are performed efficiently with checking and validation for accuracy, reliability and confidentiality.
• Assist with drafting briefs, papers and reports.
• Engage with patients, consumers and community members in a positive and empathetic manner to achieve a positive feedback experience.
• Develop excellent working relationships across the division and collaborate with internal and external stakeholders to achieve objectives.

Skills

Interpersonal skills

Time management

Written and verbal communication

Education

Bachelor’s degree or relevant industry certification

Tools

Microsoft Office

Reporting tools/software

Publication applications

Job description

Ambulance Victoria is seeking a Patient Liaison Support Officer to provide confidential administrative, customer service, office and program management support within the Patient Safety & Experience team, in a full-time permanent role with hybrid work.

The role reports to the Patient Experience Coordinator and involves writing, publishing intranet content, managing information, liaising with patients and stakeholders, and developing strong working relationships across the division.