Patient Coordination, Front Office Coordinator

Mint Holdings; Gold Coast City; On-site; AUD 41,000 - 55,000; Part time

Job summary

Mint Dental, a modern practice in Mudgeeraba on the Gold Coast, is seeking a Patient Coordinator to join our team. You’ll handle front desk tasks and guide patients through their care journey, delivering a warm, friendly experience.

Dental experience is valued, but personality and attitude matter most as you help manage inquiries, appointments and follow-ups to keep the practice running smoothly.

Qualifications

• Naturally loves talking to people.
• Warm, friendly and confident.
• Takes initiative and sees what needs to be done.
• Organised and great at multitasking.
• Communicates exceptionally well.
• Genuine interest in helping patients.
• Positive, reliable and a great team player.
• Takes pride in their work.
• Comfortable discussing patient care with patients.
• Wants to learn, grow and become part of the team.

Responsibilities

• Welcome and look after patients.
• Answer phones and manage enquiries.
• Book and coordinate appointments.
• Follow up on treatments and patient communication.
• Recall and reactivation.
• Help keep the appointment book running smoothly.
• Coordinate with dentists and clinical team.
• Help patients understand their treatment and next steps.
• Support day-to-day running of the practice.
• Look for ways to continually improve patient experience.

Skills

People skills

Customer service

Multitasking

Organization

Communication

Team player

Proactivity

Empathy

Job description

Mint

Mudgeeraba, Gold Coast QLD

Dental (Healthcare and Medical)

Casual/Vacation

30 to 40 per hour

3–4 days per week | Mudgeeraba, Gold Coast

Are you someone who loves people, takes initiative and genuinely cares about creating a great patient experience?

Mint Dental is a growing, modern dental practice in Mudgeeraba, and we’re looking for an exceptional Patient Coordinator / Front Office Coordinator to join our team.

This is more than simply answering phones and booking appointments.

You’ll play an important role in creating an amazing experience for our patients and helping our practice run smoothly behind the scenes.

What we’re looking for

We want someone who:

• Naturally loves talking to people
• Is warm, friendly and confident
• Takes initiative and sees what needs to be done
• Is organised and great at multitasking
• Communicates exceptionally well
• Has a genuine interest in helping patients
• Is positive, reliable and a great team player
• Takes pride in their work
• Is comfortable having conversations with patients about their care
• Wants to learn, grow and become an important part of our team

Your role

You’ll be involved in all aspects of the patient journey, including: Welcoming and looking after our patients. Answering phones and managing enquiries. Booking and coordinating appointments. Treatment follow-up and patient communication. Recall and reactivation. Helping keep the appointment book running smoothly. Coordinating with our dentists and clinical team. Helping patients understand their treatment and next steps. Supporting the day-to-day running of the practice. Looking for ways to continually improve the patient experience.

Dental experience is highly regarded, but personality and attitude are just as important to us.

About Mint Dental

Mint Dental is a modern, growing practice in Mudgeeraba, Gold Coast.

We care about doing great dentistry, but we also care deeply about how our patients feel when they walk through our doors.

We want our workplace to be somewhere people genuinely enjoy coming to work — a place where everyone supports each other, has a laugh, works hard and takes pride in what they do.

If you’re looking for a role where you can make a real difference, be valued and become an important part of a growing team, we’d love to hear from you.