Patient Care Specialist – Medicinal Cannabis Health

The Glen Hotel Pty; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Training in medicinal cannabis, and e‑

Competitive salary with room to grow

Warm, welcoming Brisbane workplace

Team events and community

Job summary

RAYS Wellness Brisbane is seeking a Patient Support Team Member to be the first voice patients hear, guiding them through next steps with care and clarity. This on-site, phone-based role supports pharmacists and dispensary staff to keep orders moving smoothly.

You’ll engage with patients via phone, email, and chat, respond to inquiries, and help navigate the RAYS digital platform while maintaining patient records with accuracy.

Qualifications

• Experience in pharmacy, healthcare, or customer support.
• Excellent written and verbal communication skills.
• Strong attention to detail and organisational habits.
• Calm, kind approach to support and problem-solving.
• Confidence working with digital tools and systems.
• Interest in medicinal cannabis or emerging therapeutics.
• Ability to multitask in a fast-paced team environment.
• Collaborative spirit and willingness to grow alongside us.
• Availability to work weekends (favourable).

Responsibilities

• Support patients via phone, email, and chat with care and clarity.
• Respond to order and prescription queries in a timely, accurate manner.
• Guide patients through the RAYS digital platform and tools.
• Troubleshoot issues related to delivery, payment, or orders.
• Escalate clinical queries appropriately to pharmacists or team leads.
• Maintain accurate patient records and internal logs.
• Collaborate across dispensary, inventory, and fulfilment teams.
• Contribute to ongoing process improvements and shared knowledge.

Skills

Customer service experience

Written and verbal communication

Attention to detail

Problem-solving

Education

Experience in pharmacy/healthcare (optional)

Tools

Digital tools

Job description

RAYS Wellness Brisbane is seeking a Patient Support Team Member to be the first voice patients hear, guiding them through next steps with care and clarity. This on-site, phone-based role supports pharmacists and dispensary staff to keep orders moving smoothly.

You’ll engage with patients via phone, email, and chat, respond to inquiries, and help navigate the RAYS digital platform while maintaining patient records with accuracy.