Patient Care Specialist – Health & Cannabis Support

Rays Wellness Pty; Melbourne; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Training in medicinal cannabis, and e‑

Compliance training and e-commerce工具

Culture of contribution and teamwork

Regular team activities and events

Professional development opportunities

Competitive salary with room to grow

Job summary

RAYS Wellness is seeking a Patient Support specialist in Melbourne to be the first point of contact for patients, guiding them through the journey with empathy and clarity. You’ll collaborate with pharmacists and dispensary staff to keep orders moving smoothly, while maintaining accurate records and providing timely updates.

The role values strong communication, attention to detail, and a calm, helpful demeanor, with weekend availability considered a plus in a fast-moving, patient-centric

Qualifications

• Experience in pharmacy, healthcare, or customer support.
• Excellent written and verbal communication skills.
• Strong attention to detail and organisational habits.
• Calm, kind approach to support and problem-solving.
• Confidence with digital tools and systems.
• Interest in medicinal cannabis or emerging therapeutics.
• Ability to multitask in a fast-paced team.
• Collaborative spirit with willingness to grow.
• Availability to work weekends (favourable).

Responsibilities

• Support patients via phone, email and chat with care and clarity.
• Respond to order and prescription queries in a timely, accurate manner.
• Guide patients through the digital platform and tools.
• Troubleshoot delivery, payment, or order issues.
• Escalate clinical queries to pharmacists or leads as needed.
• Maintain accurate patient records and internal logs.
• Collaborate with dispensary, inventory and fulfilment teams.
• Contribute to ongoing process improvements and shared knowledge.

Skills

Communication skills

Customer service

Empathy

Attention to detail

Digital tools proficiency

Tools

CRM software

Chat tools

Job description

RAYS Wellness is seeking a Patient Support specialist in Melbourne to be the first point of contact for patients, guiding them through the journey with empathy and clarity. You’ll collaborate with pharmacists and dispensary staff to keep orders moving smoothly, while maintaining accurate records and providing timely updates.

The role values strong communication, attention to detail, and a calm, helpful demeanor, with weekend availability considered a plus in a fast-moving, patient-centric