Patient Care Specialist — Growth, Training & Weekend Availability

Rays Wellness; Brisbane; Sur place; AUD 55 000 - 70 000; Plein temps

Avantages offerts par ce poste

Warm, welcoming workplace

Medicinal cannabis training

Professional development

Team events

Competitive salary

Résumé du poste

RAYS Wellness Brisbane is seeking a Patient Support Team Member to join on-site, phone-based, patient-facing role. You’ll be the first voice patients hear and guide them through next steps with clarity and empathy, coordinating with pharmacists and dispensary teams to keep things moving smoothly.

You’ll thrive with experience in pharmacy, healthcare, or customer support, strong communication, attention to detail, and a calm, collaborative approach.

Qualifications

• Experience in pharmacy, healthcare, or customer support.
• Excellent written and verbal communication skills.
• Strong attention to detail and organisational habits.
• Calm, kind approach to support and problem-solving.
• Confidence with digital tools and systems.
• Interest in medicinal cannabis or emerging therapeutics.

Responsabilités

• Support patients via phone, email, and chat with care and clarity.
• Respond to order and prescription queries in a timely, accurate manner.
• Guide patients through the RAYS digital platform and tools.
• Troubleshoot issues related to delivery, payment, or orders.
• Escalate clinical queries appropriately to pharmacists or team leads.
• Maintain accurate patient records and internal logs.
• Collaborate across dispensary, inventory, and fulfilment teams.
• Contribute to ongoing process improvements and shared knowledge.

Outils

CRM software

Digital platforms

Pharmacy systems

Description du poste

RAYS Wellness Brisbane is seeking a Patient Support Team Member to join on-site, phone-based, patient-facing role. You’ll be the first voice patients hear and guide them through next steps with clarity and empathy, coordinating with pharmacists and dispensary teams to keep things moving smoothly.

You’ll thrive with experience in pharmacy, healthcare, or customer support, strong communication, attention to detail, and a calm, collaborative approach.