Patient Support Team Member - RAYS Wellness Brisbane

RAYS Wellness; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Training in medicinal cannabis, and e‑

Competitive salary with room to grow

Warm, welcoming Brisbane workplace

Team events and community

Job summary

RAYS Wellness Brisbane is seeking a Patient Support Team Member to be the first voice patients hear, guiding them through next steps with care and clarity. This on-site, phone-based role supports pharmacists and dispensary staff to keep orders moving smoothly.

You’ll engage with patients via phone, email, and chat, respond to inquiries, and help navigate the RAYS digital platform while maintaining patient records with accuracy.

Qualifications

• Experience in pharmacy, healthcare, or customer support.
• Excellent written and verbal communication skills.
• Strong attention to detail and organisational habits.
• Calm, kind approach to support and problem-solving.
• Confidence working with digital tools and systems.
• Interest in medicinal cannabis or emerging therapeutics.
• Ability to multitask in a fast-paced team environment.
• Collaborative spirit and willingness to grow alongside us.
• Availability to work weekends (favourable).

Responsibilities

• Support patients via phone, email, and chat with care and clarity.
• Respond to order and prescription queries in a timely, accurate manner.
• Guide patients through the RAYS digital platform and tools.
• Troubleshoot issues related to delivery, payment, or orders.
• Escalate clinical queries appropriately to pharmacists or team leads.
• Maintain accurate patient records and internal logs.
• Collaborate across dispensary, inventory, and fulfilment teams.
• Contribute to ongoing process improvements and shared knowledge.

Skills

Customer service experience

Written and verbal communication

Attention to detail

Problem-solving

Education

Experience in pharmacy/healthcare (optional)

Tools

Digital tools

Job description

Patient Support Team Member - RAYS Wellness Brisbane

Brisbane

About RAYS
RAYS Wellness is a multi-award-winning natural therapies dispensary redefining what alternative healthcare can be like. We’re on a mission to raise the standard of healthcare - elevating access and patient experiences nationwide.
As demand - and this movement - continues to grow, so do we. And we’re just getting started.
With purpose-designed dispensaries in Brisbane and South Melbourne, and a custom-built digital platform, we offer safe, supported access to natural therapies for patients across Australia. Our team is committed to raising the standard of patient experience - and creating space for something more thoughtful, more human, and more hopeful.

We've just come off our biggest awards season yet at the 2026 Cannabiz Awards — taking home Company of the Year and Best Place to Work , on top of back-to-back wins as Dispensary/Pharmacy of the Year in 2024 and 2025. If you want to join an emerging industry with a team that's genuinely shaking things up, we'd love to hear from you.
About the Role

This is an on-site, phone-based, patient-facing role that plays a pivotal part in setting the tone for each patient's experience with RAYS. As a key member of our Patient Care team, you’ll be the first voice patients hear and the person they trust to guide them through next steps.
You’ll help make their journey feel clear, kind, and safe - supporting them with updates, information, and timely answers, while working behind the scenes with pharmacists and dispensary teams to keep everything moving smoothly.
What you’ll do:

Support patients via phone, email, and chat with care and clarity

Respond to order and prescription queries in a timely, accurate manner

Guide patients through the RAYS digital platform and tools

Troubleshoot issues related to delivery, payment, or orders

Escalate clinical queries appropriately to pharmacists or team leads

Maintain accurate patient records and internal logs

Collaborate across dispensary, inventory, and fulfilment teams

Contribute to ongoing process improvements and shared knowledge

About You
You’re a thoughtful, clear communicator who brings a steady hand to a fast-moving environment. You care deeply about people and do your best work when others are depending on you. Whether it’s solving a problem or walking someone through a process, you bring empathy, accuracy, and focus.
You’ll thrive in this role if you have:

Experience in pharmacy, healthcare, or customer support

Excellent written and verbal communication skills

Strong attention to detail and organisational habits

A calm, kind approach to support and problem-solving

Confidence working with digital tools and systems

An interest in medicinal cannabis or emerging therapeutics

The ability to multitask in a fast-paced team environment

A collaborative spirit and a willingness to grow alongside us

Availability to work weekends (favourable)

What We Offer
We’re not just building a pharmacy - we’re building a community of people who care about redefining health from the ground up. At RAYS, you’ll be part of a future-focused team doing meaningful work in a space that’s shifting fast.

A warm, welcoming workplace at our award-winning Brisbane dispensary

Training in medicinal cannabis, compliance, and e-commerce tools

A culture that values contribution and collaboration

Regular team activities to stay connected - from trivia nights and team lunches to social sports and seasonal events, we prioritise community as much as we do care

Professional development opportunities, including industry workshops and events

Competitive salary with room to grow

If this sounds like your kind of role, we’d love to hear from you.

Screening Questions

• Do you have experience in a similar role?
• Have you worked in a Pharmacy previously
• How many weeks' notice do you need to provide to your current employer