Patient Access & Referrals Coordinator

Kyabram-District-Health-Service; Kyabram; On-site; AUD 37,000 - 47,000; Part time

Benefits offered by this job

Free onsite parking

Professional development opportunities

Salary packaging

Employee assistance program

5 weeks annual leave

Job summary

Kyabram District Health Service is seeking a part-time Central Intake Officer to manage the referral intake process for outpatient services and support reception duties across multiple channels. You will handle fax and email referrals and ensure timely, accurate processing.

In this role you will work within a supportive Client Services team, uphold confidentiality, and maintain a customer-focused approach to enable easy access to services for all clients.

Qualifications

• Experience in customer intake and front-line reception.
• Strong data entry and accuracy.
• Ability to handle confidential information with discretion.

Responsibilities

• Facilitate seamless referral intake for outpatient services.
• Manage referrals via fax/email and Community Health Reception inbox.
• Support a person-centered approach and positive entry experience for clients.

Skills

Customer service

Teamwork

Analytical thinking

Time management

MS Office

Privacy

Interpersonal skills

Communication

Cultural competence

Tools

IPM

RCP

Job description

Kyabram District Health Service is seeking a part-time Central Intake Officer to manage the referral intake process for outpatient services and support reception duties across multiple channels. You will handle fax and email referrals and ensure timely, accurate processing.

In this role you will work within a supportive Client Services team, uphold confidentiality, and maintain a customer-focused approach to enable easy access to services for all clients.