Central Intake Officer

Kyabram-District-Health-Service; Kyabram; On-site; AUD 37,000 - 47,000; Part time

Benefits offered by this job

Free onsite parking

Professional development opportunities

Salary packaging

Employee assistance program

5 weeks annual leave

Job summary

Kyabram District Health Service is seeking a part-time Central Intake Officer to manage the referral intake process for outpatient services and support reception duties across multiple channels. You will handle fax and email referrals and ensure timely, accurate processing.

In this role you will work within a supportive Client Services team, uphold confidentiality, and maintain a customer-focused approach to enable easy access to services for all clients.

Qualifications

• Experience in customer intake and front-line reception.
• Strong data entry and accuracy.
• Ability to handle confidential information with discretion.

Responsibilities

• Facilitate seamless referral intake for outpatient services.
• Manage referrals via fax/email and Community Health Reception inbox.
• Support a person-centered approach and positive entry experience for clients.

Skills

Customer service

Teamwork

Analytical thinking

Time management

MS Office

Privacy

Interpersonal skills

Communication

Cultural competence

Tools

IPM

RCP

Job description

HELPING OUR COMMUNITY LIVE WELL.

Central Intake Officer

• Part Time
• On-going
• 6 days per fortnight / 48 hours per fortnight

About the Role

The Central Intake Officer is responsible for the facilitation of a seamless referral intake process for consumers accessing outpatient services within Primary Health and Specialist Consulting Clinics at Kyabram District Health Service. The Central Intake Officer is also responsible for the intake processes of the Referrals fax/email and the Community Health Reception Kyabram email accounts.

The Central Intake Officer operates in an environment characterised by the need to be customer focused with a strong emphasis on the philosophy of person-centered care.As the initial contact for many entering our Health Service, the Central Intake Officer will provide the “Image” of what Kyabram Health stands for and our values of Empathy, Wellbeing and Community.

As a member of the Client Services Team, the appointee will contribute to the overall performance of the team consistent with Kyabram District Health Service Purpose, Vision and Values.

About You

If you are highly motivated and can adapt well to change and have a positive, friendly mindset then you will do well in this role.

• Demonstrated ability to work in a team environment with a commitment to customer service.
• Demonstrated analytical and problem-solving ability.
• Demonstrated ability to work under pressure while managing time effectively to complete tasks accurately and in a timely manner.
• Demonstrated ability to operate with minimal supervision and show high levels of initiative whilst understanding limitations to Scope of Practice.
• Excellent skills in the use of Microsoft Office products and the ability to work with multiple software programs.
• Demonstrated ability to maintain strict information Privacy (Confidentiality)
• High level communication and interpersonal skills that support and enhance positive relationships
• Ability to communicate, support and facilitate ease of access to services for all clients regardless of age, culture or ability.

Desirable

• Experience in i.Patient Management System (IPM)
• Experience in Regional Community Platform (RCP)

About KDHS

Kyabram District Health Service (KDHS) is a medium-sized rural health service that delivers a range of programs and services including acute, subacute, residential aged care and allied and primary health care services. KDHS has three campuses located in the townships of Kyabram, Stanhope and Tongala.

KDHS is a passionate inclusive workplace that promotes and values diversity. We are a culturally diverse organisation with a wide variety of people from different races, cultures, age, gender, ethnicity, physical ability, sexual orientation, religious belief, work experience and education background. We believe diversity drives innovation and we will continue to build and nurture a culture where inclusiveness is a reflex and where there is a deep sense of pride, passion and belonging that transcends any role.

https://www.visitkyabram.com.au/community/

What KDHS Can Offer You

KDHS is a compassionate, family friendly employer whereevery employee is a valued team member.

Inclusive of a perfect work/life balance, KDHS also provides:

• A dynamic workplace
• Free onsite car parking
• Professional Development opportunities
• Salary Sacrifice/Packaging
• Employee Assistance Program
• 5 Weeks Annual Leave

Further Information

Download a copy of the position description and contact Tegan Clarke, Interim Client Service Manageron [phone]or drop her an email at [e-mail]

Vaccination against COVID-19and Influenza (where mandated)is a mandatory requirement for this role.

All appointments are made subject to satisfactory police check and Victorian ‘Employee’ Working with Children’s Check. Completion of a Commonwealth of Australia Statutory Declaration is required prior to commencement. KDHS is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve.Applications from Aboriginal and Torres Strait Islanders are encouraged.

KDHS would like to acknowledge that we operate on Yorta Yorta land and wish to pay our respect to Elders past, present and emerging. We recognise our First Peoples as the Oldest Living Culture on the Planet and their connection to our lands and waterways.