Pathology Services Assistant/Courier

Sonic Healthcare Limited; South Grafton; Remote; AUD 52,000 - 65,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Training available

Ongoing support

Professional development

Customer-focused role

Job summary

Sonic Healthcare Limited is seeking a detail-oriented Booking Services Coordinator to assist customers with researching options, coordinating bookings, and managing reservation details. The role emphasizes organization, clear communication, and accurate handling of information to ensure smooth booking processes.

Key duties include responding to inquiries, gathering needs, researching options, coordinating details, and providing confirmations.

Qualifications

• Strong communication skills with customers and team.
• Excellent organization and ability to manage multiple bookings.
• Attention to detail to ensure accurate reservation information.
• Comfortable researching information online and using booking systems.

Responsibilities

• Respond to booking inquiries and gather customer needs.
• Research available options and coordinate booking details.
• Verify customer and reservation information and provide confirmations.
• Assist with booking updates and changes and communicate with providers.
• Maintain accurate booking records and follow up on outstanding information.

Skills

Strong communication

Excellent organization

Attention to detail

Customer-focused attitude

Online information research

Basic computer proficiency

Learn booking systems

Time-management

Reliability

Booking/customer-service experience ok

Job description

We are seeking a detail-oriented Booking Services Coordinator to assist customers with researching options, coordinating bookings, and managing reservation details.

The ideal candidate enjoys organization, customer communication, research, and ensuring information is handled accurately.

Key Responsibilities

• Respond to booking inquiries
• Gather customer needs and preferences
• Research available options
• Coordinate booking details
• Verify customer and reservation information
• Provide confirmations and relevant information
• Assist with booking updates and changes
• Communicate with providers as needed
• Maintain accurate booking records
• Follow up with customers regarding outstanding information
• Provide professional support throughout the booking process

Qualifications

• Strong communication skills
• Excellent organization
• Attention to detail
• Customer-focused attitude
• Comfortable researching information online
• Basic computer proficiency
• Ability to learn booking systems
• Strong time-management abilities
• Reliable and self-motivated
• Previous booking or customer-service experience is helpful but not required

Why Choose Us?

• Remote Environment: Coordinate bookings remotely
• Flexible Scheduling: Organize your schedule around responsibilities and customer needs
• Training Available: Learn booking procedures and online platforms
• Ongoing Support: Access educational resources and guidance
• Professional Development: Build organization, communication, research, and coordination skills
• Customer-Focused Role: Assist customers throughout the booking process

We encourage candidates from all backgrounds to apply.