Clinical Director

Heidi & Co; Dubbo; On-site; AUD 50,000 - 65,000; Full time

Job summary

Heidi & Co is seeking a detailed Booking Services Coordinator in Australia to assist customers with researching options, coordinating bookings, and managing reservation details.

The ideal candidate will excel in organization, customer communication, and accurate information handling, with a proactive approach to updating and maintaining bookings.

Qualifications

• Clear, effective communication with customers
• Strong organization and record-keeping skills
• Attention to detail in handling bookings and data
• Customer-focused approach to service delivery
• Comfort with researching options and details online
• Basic computer skills and software navigation
• Willingness to learn booking systems quickly
• Strong time-management and ability to meet deadlines
• Reliable, self-motivated team player
• Experience in booking or customer service is a plus but not required

Responsibilities

• Respond to booking inquiries from customers
• Gather customer needs and preferences for bookings
• Research available options for clients
• Coordinate booking details with providers and systems
• Verify customer and reservation information
• Provide confirmations and relevant information to customers
• Assist with booking updates and changes
• Communicate with providers as needed to finalize bookings
• Maintain accurate booking records and documentation
• Follow up with customers for outstanding information
• Provide professional support throughout the booking process

Skills

Strong communication

Excellent organization

Attention to detail

Customer-focused

Researching online

Computer basics

Learn booking systems

Time management

Reliable & self-motivated

Experience helpful

Job description

Booking Services Coordinator

We are seeking a detail-oriented Booking Services Coordinator to assist customers with researching options, coordinating bookings, and managing reservation details.

The ideal candidate enjoys organization, customer communication, research, and ensuring information is handled accurately.

Key Responsibilities

• Respond to booking inquiries
• Gather customer needs and preferences
• Research available options
• Coordinate booking details
• Verify customer and reservation information
• Provide confirmations and relevant information
• Assist with booking updates and changes
• Communicate with providers as needed
• Maintain accurate booking records
• Follow up with customers regarding outstanding information
• Provide professional support throughout the booking process

Qualifications

• Strong communication skills
• Excellent organization
• Attention to detail
• Customer-focused attitude
• Comfortable researching information online
• Basic computer proficiency
• Ability to learn booking systems
• Strong time-management abilities
• Reliable and self-motivated
• Previous booking or customer-service experience is helpful but not required