Passenger Screening Duty Shift Supervisor

Australian Concert & Entertainment Security; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

ACESGroup is seeking experienced Screening Duty Shift Supervisors to lead passenger screening teams at Western Sydney International (WSI) Airport.

You will coordinate operations, develop Officers, and ensure safety, compliance and exceptional service across shifts in a 24/7 aviation environment.

Qualifications

• Proven frontline leadership in a busy, regulated environment.
• Experience leading passenger screening teams in aviation is highly regarded.
• Strong communication and stakeholder management skills.
• Ability to coach, direct and support staff in real time.

Responsibilities

• Lead and coordinate Aviation Screening Officers across shifts.
• Allocate staff, manage breaks, rotations and coverage.
• Conduct shift briefings, handovers and welfare checks.
• Monitor screening standards and provide real-time coaching.
• Ensure procedures, escalations and regulatory requirements are followed.
• Maintain shift records and incident reports.

Skills

Leadership

Aviation security experience

People management

Regulatory compliance

Job description

Passenger Screening Duty Shift Supervisor

Australian Concert & Entertainment Security - Sydney NSW

Take the lead in aviation security at Sydney's newest airport

ACESGroup is seeking experienced and confident Screening Duty Shift Supervisors to join our aviation security team at Western Sydney International (WSI) Airport.

This is an opportunity to take a frontline leadership role within a major new aviation operation, leading passenger screening teams and helping establish a strong culture of security, compliance, professionalism and exceptional customer service from day one.

Reporting into the aviation operations leadership team, you will coordinate passenger screening operations across your shift, support and develop Aviation Screening Officers, manage operational issues and ensure screening activities are delivered safely, efficiently and in accordance with regulatory and airport requirements.

The Role

As a Screening Duty Shift Supervisor, you will provide visible, hands‑on leadership across passenger screening operations.

Your responsibilities will include:

• Leading and coordinating Aviation Screening Officers throughout the shift.
• Allocating employees across screening positions and managing breaks, rotations and operational coverage.
• Conducting shift briefings, handovers and welfare checks.
• Monitoring screening standards and providing real‑time coaching and direction.
• Ensuring screening procedures, escalation processes and operational requirements are consistently followed.
• Monitoring screening equipment, lane controls and screening areas and escalating faults promptly.
• Coordinating with AOCC, airport operations, airline representatives and other stakeholders to manage passenger flow and operational issues.
• Taking a lead role in responding to prohibited items, alarms, passenger disputes, security incidents and other matters requiring supervisory intervention.
• Maintaining accurate shift records, incident reports and operational handovers.
• Supporting the ongoing competency and development of Screening Officers through mentoring, observation and on‑the‑job feedback.

You will also be expected to take control of the screening area during emergencies, provide clear direction to employees and coordinate with AOCC, emergency services and relevant airport stakeholders when required.

About You

We are looking for people who can lead from the floor. You will be confident making decisions, providing direction and maintaining standards in a busy, highly regulated environment.

To be successful, you will demonstrate:

• Previous experience as an aviation Screening Supervisor is highly regarded.
• Previous aviation passenger screening experience is highly regarded.
• Strong frontline leadership and people management capability.
• The confidence to coach, direct and support Screening Officers in real time.
• Sound judgement and the ability to remain calm and decisive during incidents or operational disruptions.
• Strong understanding of the importance of regulatory compliance, security procedures and escalation requirements.
• Excellent communication and stakeholder management skills.
• A professional, customer‑focused approach when interacting with passengers and the airport community.
• Strong attention to detail and accurate reporting skills.
• The ability to work effectively within a 24/7 aviation environment, including rotating shifts.

Applicants must also meet the relevant security licensing, aviation security, training, accreditation and site access requirements applicable to the position. The position requires an NSW Security Licence 1A.

Why Join ACESGroup?

Western Sydney International represents an exciting new chapter in Australian aviation, and our Screening Supervisors will play an important role in shaping the standards and culture of the operation.

This is more than a supervisory title. We are looking for leaders who want to build capable teams, set high standards and contribute to a safe, secure and positive passenger experience.

You will join an established Australian security organisation while being part of the development of a significant new airport operation, with ongoing training, competency development and aviation‑specific professional development forming part of the role.

Ready to lead?

If you have passenger screening experience and are ready to take the next step in aviation security leadership, we want to hear from you.

About Us

For more than 40 years, ACESGroup has been at the forefront of security innovation, combining operational excellence with in‑house developed technology to set new standards in safety, service, and performance.

We are a leading national provider of integrated security services, protecting a diverse portfolio of public and private facilities. Our personnel keep communities safe across commercial buildings, public precincts, aviation facilities, education institutes, parklands, technology precincts, and major sporting and entertainment venues.

Our technology‑first approach ensures every team member is supported by intelligent systems that simplify reporting, enhance communication, and strengthen safety outcomes.

At ACESGroup, we do not just offer jobs: we build long‑term careers within a company that is redefining what security looks like in a digital world.

ACESGroup is the 2022 and 2023 recipient of the Australian Security Industry Awards for Excellence in Gender Diversity.

We are an equal opportunity employer, committed to workforce inclusion and diversity. Successful applicants will be subject to relevant background, police, medical, and reference checks.

ACESGroup does not accept referrals from recruitment agencies.

ABN: 16 002 990 794 | ACN: 002 990 794 | M/L: 404776913 | ASIAL Member: 003749 | RTO: 90024 | VIC: PSBL 813-398-30S

Australian Concert and Entertainment Security Pty Limited, trading as ACESGroup, ...