Parts Technical Support Specialist

Inchcape; Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work arrangement

Global automotive brands

Health and life insurance

Employee discounts on vehicle Purchses

Job summary

Inchcape AutoNexus Aftersales is seeking a Technical Support Specialist - Automotive Parts in Sydney. You will support dealerships with parts enquiries for Volkswagen, Audi, CUPRA and Škoda, using SAP and electronic catalogues to deliver accurate technical guidance.

Hybrid role (3 days onsite, 2 days WFH) with career development within a global automotive organisation and access to employee benefits.

Qualifications

• Experience as a Parts Interpreter or Parts Advisor in an automotive environment.
• Strong knowledge of vehicle systems and components.
• Excellent communication and customer service skills.

Responsibilities

• Respond to dealer and customer enquiries via phone, email, Salesforce tickets, and shared inboxes.
• Interpret electronic parts catalogues to identify and recommend the correct parts.
• Investigate and resolve complex technical parts enquiries.
• Research and validate information using SAP and other internal systems.
• Manage support tickets and enquiries within agreed service levels.
• Liaise with dealerships, OEMs, and internal stakeholders to resolve technical issues.
• Prioritise multiple enquiries while maintaining high accuracy and service levels.
• Contribute to continuous improvement and knowledge sharing within the team.

Skills

Parts interpreter

Customer service

Automotive knowledge

SAP experience

Tools

SAP

Electronic catalogs

Salesforce

Job description

Technical Support Specialist - Automotive Parts

Location: Chullora, NSW
Job Details: Permanent Full Time | Hybrid: 3 days Onsite - 2 WFH | Mon - Fri , 8:00am to 4:30pm

Are you an experienced Parts Interpreter or automotive professional looking to take the next step in your career? Join AutoNexus Pty Ltd, proudly supporting Volkswagen Group Australia (VGA) and part of the global Inchcape network.

As a Parts Technical Support Specialist, you will be the technical expert supporting dealerships and internal stakeholders with parts-related enquiries across some of the world's most recognised automotive brands, including Volkswagen, Audi, CUPRA and Škoda. Operating within AutoNexus Aftersales, you'll play a key role in delivering accurate technical support, resolving complex parts enquiries, and ensuring exceptional service to our dealer network.

Working as part of a specialised technical support team, you'll combine your automotive knowledge, problem-solving skills, and parts interpretation expertise to help keep vehicles on the road and customers satisfied.

What you'll do

• Respond to dealer and customer enquiries via phone, email, Salesforce tickets, and shared inboxes.
• Interpret electronic parts catalogues to identify and recommend the correct parts.
• Investigate and resolve complex technical parts enquiries.
• Research and validate information using SAP and other internal systems.
• Manage support tickets and enquiries within agreed service levels.
• Liaise with dealerships, OEMs, and internal stakeholders to resolve technical issues.
• Prioritise multiple enquiries while maintaining a high level of accuracy and customer service.
• Contribute to continuous improvement and knowledge sharing within the team.

About you

• To be successful in this role you will have:
• Experience as a Parts Interpreter, Parts Advisor, or a similar automotive parts role.
• Strong automotive knowledge and understanding of vehicle systems and components.
• Experience using electronic parts catalogues.
• Strong troubleshooting and problem-solving skills.
• Ability to work autonomously and manage competing priorities.
• Experience using SAP or similar ERP systems.
• Excellent communication and customer service skills.

Highly regarded

• Experience working with European vehicle brands.
• Experience using Salesforce or similar ticketing systems.
• Mechanical trade background or technical automotive experience.
• Previous experience providing technical support within the automotive industry.

We offer you

• Hybrid working arrangement – 2 days work from home and 3 days onsite.
• Opportunity to work with leading global automotive brands.
• Career development opportunities within AutoNexus, Aftersales and the wider Inchcape business.
• Access to comprehensive health and life insurance.
• Exclusive colleague benefits, including discounts on vehicle purchases and more.
• Supportive team environment within a global automotive organisation.
• Onsite parking and EV charging facilities.

If you're excited about this opportunity but don't meet every requirement, we still encourage you to apply. Your experience and potential may be exactly what we're looking for.

Join us at AutoNexus Chullora and become part of a global automotive leader that is transforming tomorrow, together.

About us

Inchcape is the leading global automotive distributor operating in over 38 markets. We partner with some of the world's most recognised automotive brands to sustainably power better mobility today and in the future.

AutoNexus is a leading automotive logistics and supply chain provider, delivering end-to-end solutions that connect vehicle manufacturers with dealership networks across Australia. As part of Inchcape Australasia, AutoNexus combines innovation, operational excellence, and exceptional customer service to support some of the industry's most iconic brands.

Additional information request

Selected candidates will be contacted to commence our recruitment process. We may request additional information to better understand your background, qualifications, and experience relevant to the role.