Parts Advisor - Laverton

Scania; Melbourne; On-site; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Monthly bonus

Parental leave

Salary packaging

Novated leasing

Digitalisation focus

Job summary

Scania is seeking a Parts Advisor based at our Laverton branch in Melbourne to excel in customer service and parts availability. You will maintain strong relationships with customers and internal teams, process invoices, and ensure accurate stock control while supporting workshop needs.

Join a dynamic, growth-focused team committed to sustainable transport solutions. This role offers a collaborative environment, with opportunities to contribute to digitalisation and vehicle innovations

Qualifications

• Experience in a Parts Advisor or automotive parts role.
• Strong communication and relationship-building with customers and suppliers.
• Excellent organisational skills and attention to detail.
• Proactive, positive attitude and customer-focused.
• Team-oriented with ability to work independently and with others.

Responsibilities

• Build and develop customer relationships through excellent customer service.
• Accurately complete documentation including invoices and payment.
• Work closely with the Workshop to ensure availability of parts.
• Load and unload parts and bin to the correct location.
• Pick and deliver parts to customers and workshop.
• Monitor stock, spare parts and inventory.

Skills

Customer service

Parts knowledge

Inventory management

Communication

Teamwork

Tools

Parts management system

Job description

Our purpose is to Drive the Shift towards a sustainable transport system. At Scania, our people are our most valuable strength. Being part of the Scania family offers employees an exciting future in an environment that is steered by our core values; Customer First, Respect, Team Spirit, Responsibility & Elimination of Waste. You know us as a world-leading provider of transport solutions. Leading innovation towards a sustainable global transport system. We have one unique resource at Scania to achieve this - you. Welcome to Scania.

What you will do

Based in our Laverton branch, this role reports to the Parts Supervisor and plays a key role in ensuring excellent customer relationships are created and maintained to both external and internal customers. Key responsibilities will include:

• Build and develop customer relationships through excellent customer service
• Accurately complete relevant documentation including invoices and payment
• Work closely with the Workshop to ensure availability of parts
• Load and unload parts, bin to appropriate location
• Pick and deliver parts to customers and workshop
• Monitor stock, spare parts and inventory

Who you are

To thrive as a Parts Advisor, you will bring a strong background in parts within the automotive industry, along with a customer-focused approach and a passion for delivering exceptional service.

Key requirements:

• Previous experience in a Parts Advisor, automotive parts role within the automotive industry
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with customers, suppliers, and internal stakeholders
• Strong organisational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment
• A proactive and positive attitude, focused on delivering outstanding customer experiences and driving positive business outcomesSound computer skills and experience using inventory or parts management systems
• A team-oriented mindset with the ability to work effectively both independently and collaboratively

What we can offer you

• Potential to earn monthly bonus up to $600
• A dynamic and inclusive work culture - be part of a great team environment
• Paid Parental Leave benefits
• A company that is enjoying record growth
• A dynamic and inclusive work culture - be part of a great team environment
• Corporate benefits programme, salary packaging, novated leasing
• Be part of the bigger picture - a company with a focus on digitalisation, autonomous vehicles, electrification and sustainability

You need to be an Australian / New Zealand Citizen or an Australian / New Zealand permanent resident to apply for this role.

Formal offer of employment is subject to standard pre-employment checks including medical and other background checks.

As an equal opportunity employer, supporting workplace diversity, we encourage applications from people of all backgrounds, genders and cultural heritages.