Parts Advisor: Customer‑Focused Solutions & Inventory

Scania Nederland B.V.; Sydney; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Salary packaging

Novated leasing

Dynamic, inclusive culture

Job summary

Scania Prestons in Australia is seeking an experienced automotive parts customer service professional to help keep customers moving. You will build relationships with customers, provide expert parts guidance and manage enquiries from start to finish.

The role emphasizes negotiating outcomes, coordinating with workshop teams and suppliers, and contributing to sales growth while maintaining inventory accuracy.

Join a team that values a customer-first mindset and a dynamic, inclusive culture.

Qualifications

• Experience in automotive parts, customer service, or related industry.
• Strong customer-first mindset with ability to build relationships.
• Excellent communication and negotiation skills.
• Ability to manage multiple priorities and react quickly.
• Detail-oriented with inventory awareness.

Responsibilities

• Build strong relationships with customers, workshop teams and suppliers.
• Identify customer needs and provide expert parts advice and solutions.
• Manage enquiries, quotations and orders from start to finish.
• Negotiate and resolve customer concerns professionally and effectively.
• Work closely with the Workshop team to ensure parts availability and minimise downtime.
• Identify opportunities to increase sales and improve customer satisfaction.
• Maintain inventory accuracy and ensure parts are stored and managed correctly.
• Process invoices, payments and associated documentation accurately.

Skills

Customer service

Negotiation

Communication

Problem solving

Job description

Scania Prestons in Australia is seeking an experienced automotive parts customer service professional to help keep customers moving. You will build relationships with customers, provide expert parts guidance and manage enquiries from start to finish.

The role emphasizes negotiating outcomes, coordinating with workshop teams and suppliers, and contributing to sales growth while maintaining inventory accuracy.

Join a team that values a customer-first mindset and a dynamic, inclusive culture.