Parts Advisor: Customer-First Parts & Workshop Support

Scania; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Salary packaging

Novated leasing

Job summary

Scania Australia in Sydney is seeking a customer-focused Parts Advisor to support workshop operations and keep customers moving. You will build strong relationships with customers and suppliers, provide expert parts advice, process enquiries and orders, and work closely with the Workshop team to ensure parts availability.

Join a dynamic team focused on sustainability and digitalisation, with salary packaging and novated leasing on offer.

Qualifications

• Experience in automotive parts, customer service, retail automotive, logistics, or a related industry.
• Strong customer-first mindset with the ability to build long‑term relationships
• Confidence influencing outcomes and handling difficult conversations professionally
• Excellent communication with customers, technicians, suppliers and colleagues
• High attention to detail and the ability to manage multiple priorities
• Proactive approach and a genuine desire to learn, improve and develop your career

Responsibilities

• Build strong relationships with customers, workshop teams and suppliers
• Identify customer needs and provide expert parts advice and solutions
• Manage enquiries, quotations and orders from start to finish
• Negotiate and resolve customer concerns professionally and effectively
• Work closely with the Workshop team to ensure parts availability and minimise downtime
• Identify opportunities to increase sales and improve customer satisfaction
• Maintain inventory accuracy and ensure parts are stored and managed correctly
• Process invoices, payments and associated documentation accurately

Skills

Customer service

Negotiation

Communication

Relationship building

Attention to detail

Multitasking

Tools

CRM software

Job description

Scania Australia in Sydney is seeking a customer-focused Parts Advisor to support workshop operations and keep customers moving. You will build strong relationships with customers and suppliers, provide expert parts advice, process enquiries and orders, and work closely with the Workshop team to ensure parts availability.

Join a dynamic team focused on sustainability and digitalisation, with salary packaging and novated leasing on offer.