Parts Advisor

Scania; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Salary packaging

Novated leasing

Job summary

Scania Australia in Sydney is seeking a customer-focused Parts Advisor to support workshop operations and keep customers moving. You will build strong relationships with customers and suppliers, provide expert parts advice, process enquiries and orders, and work closely with the Workshop team to ensure parts availability.

Join a dynamic team focused on sustainability and digitalisation, with salary packaging and novated leasing on offer.

Qualifications

• Experience in automotive parts, customer service, retail automotive, logistics, or a related industry.
• Strong customer-first mindset with the ability to build long‑term relationships
• Confidence influencing outcomes and handling difficult conversations professionally
• Excellent communication with customers, technicians, suppliers and colleagues
• High attention to detail and the ability to manage multiple priorities
• Proactive approach and a genuine desire to learn, improve and develop your career

Responsibilities

• Build strong relationships with customers, workshop teams and suppliers
• Identify customer needs and provide expert parts advice and solutions
• Manage enquiries, quotations and orders from start to finish
• Negotiate and resolve customer concerns professionally and effectively
• Work closely with the Workshop team to ensure parts availability and minimise downtime
• Identify opportunities to increase sales and improve customer satisfaction
• Maintain inventory accuracy and ensure parts are stored and managed correctly
• Process invoices, payments and associated documentation accurately

Skills

Customer service

Negotiation

Communication

Relationship building

Attention to detail

Multitasking

Tools

CRM software

Job description

Our purpose is to Drive the Shift towards a sustainable transport system.

At Scania, our people are our most valuable strength. Being part of the Scania family offers employees an exciting future in an environment that is steered by our core values; Customer First, Respect for the Individual, Elimination of Waste, Determination, Team Spirit and Integrity.

You know us as a world-leading provider of transport solutions. Leading innovation towards a sustainable global transport system. We have one unique resource at Scania to achieve this – you.

Welcome to Scania, a company that is enjoying record growth.

Who You Are

• We're looking for someone who can think on their feet, confidently manage competing priorities and deliver solutions when customers need them most.
• You'll build strong relationships, negotiate outcomes, support workshop operations and play a key role in keeping our customers moving.
• You're proactive, commercially minded and enjoy building strong relationships with customers and internal stakeholders.
• You thrive in a busy environment where priorities change quickly and no two days are the same.
• You're confident having challenging conversations, managing customer expectations, negotiating solutions and finding outcomes that work for both the customer and the business.

To succeed in this role, you will have:

• Experience in automotive parts, customer service, retail automotive, logistics, or a related industry
• A strong customer-first mindset with the ability to build long‑term relationships
• Confidence influencing outcomes and handling difficult conversations professionally
• Strong negotiation and problem‑solving skills
• Excellent communication skills with the ability to engage effectively with customers, technicians, suppliers and colleagues
• High attention to detail and the ability to manage multiple priorities
• A proactive approach and a genuine desire to learn, improve and develop your career

What You will do

• Build strong relationships with customers, workshop teams and suppliers
• Identify customer needs and provide expert parts advice and solutions
• Manage enquiries, quotations and orders from start to finish
• Negotiate and resolve customer concerns professionally and effectively
• Work closely with the Workshop team to ensure parts availability and minimise downtime
• Identify opportunities to increase sales and improve customer satisfaction
• Maintain inventory accuracy and ensure parts are stored and managed correctly
• Process invoices, payments and associated documentation accurately

What we can offer you

• A dynamic and inclusive work culture - be part of a great team environment
• Salary packaging, novated leasing
• Be part of the bigger picture - a company with a focus on digitalisation, autonomous vehicles, electrification and sustainability

As an equal opportunity employer, supporting workplace diversity, we encourage applications from people of all backgrounds, genders and cultural heritages.