Customer Service Advisor/Administrator

Scania Australia; City of Charles Sturt; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Annual bonus

Salary packaging

Corporate discounts

Health insurance discount

Job summary

Scania Australia is seeking an administration-focused professional to strengthen customer relationships within the vehicle and transport sector. The role coordinates new vehicle movements, acts as the single point of contact, and ensures timely updates from order to handover.

You will handle quotations, assess credit limits, and determine payment sources such as warranties, contracts, or cash sales, while invoicing work orders and allocating tasks to the workshop planner.

Qualifications

• Excellent communication and interpersonal skills.
• Strong time management, organisation and administration.
• Ability to think on your feet and show initiative.
• Mechanical or workshop aptitude is advantageous.

Responsibilities

• Conduit between the Customer, third party vendors and the Workshop to ensure a single point of contact.
• Manage customer expectations by providing timely updates on job progress, handling of cash sales transactions and conducting vehicle handover upon completion.
• Manage the quotation process, including checking customer credit limits and guarantees of payment; and identify applicable payer i.e. Warranty, Contracts, Cash Sale etc.
• Create and invoice work orders, add job lines and allocate work to the workshop planner with regard given to workshop booking capacity and work load.
• Identify opportunities to upsell and cross-sell by promoting additional products or services to meet customer needs, contributing to increased sales and customer value.
• Liaise with external suppliers to ensure efficient co-ordination of new vehicle movements through the Scania Australia Service Network

Skills

Customer relationships

Administration experience

Communication skills

Problem solving

Job description

Role Summary

Join a fantastic team showcasing your excellent customer relationships. Vehicle/transport industry and Administration experience preferable.

Join a fantastic team showcasing your excellent customer relationships. Vehicle/transport industry and Administration experience preferable.

Life at Scania

Our purpose is Drive the Shift towards a sustainable transport system.

At Scania, our people are our most valuable strength. Being part of the Scania family offers employees an exciting future in an environment that is steered by our core values; Customer First, Respect for the Individual, Elimination of Waste, Determination, Team Spirit and Integrity.

You know us as a world-leading provider of transport solutions. Leading innovation towards a sustainable global transport system. We have one unique resource at Scania to achieve this – you.

Welcome to Scania, a company that is enjoying record growth.

What You Will Do

This role is responsible for managing and exceeding customer expectations through the process of coordinating new vehicle movements, this role is responsible for;

• Conduit between the Customer, third party vendors and the Workshop to ensure a single point of contact
• Manage customer expectations by providing timely updates on job progress, handling of cash sales transactions and conducting vehicle handover upon completion of the work
• Manage the quotation process, including checking customer credit limits and guarantees of payment; and identify applicable payer i.e. Warranty, Contracts, Cash Sale etc
• Create and invoice work orders, add job lines and allocate work to the workshop planner with regard given to workshop booking capacity and work load.
• Identify opportunities to upsell and cross-sell by promoting additional products or services to meet customer needs, contributing to increased sales and customer value
• Liaise with external suppliers to ensure efficient co-ordination of new vehicle movements through the Scania Australia Service Network

Who You Are

Your excellent communication and interpersonal skills will help you to drive positive business outcomes along with the following:

• Ability to think on your feet and show initiative
• Strong abilities in time management, organisation and administration
• Effective problem solving
• Strong written and verbal communication skills
• Mechanical or workshop aptitude is advantageous

What We Can Offer You

• A dynamic and inclusive work culture - be part of a great team environment
• A company that is enjoying record growth and eligibility for an annual company bonus scheme
• Salary packaging, novated leasing and exclusive discounts on retail, dining, travel, entertainment, leisure, accommodation and more
• Corporate benefits programme with discounts at JB Hi Fi, Specsavers and more
• Exclusive health insurance discount, access to an online health and wellness platform with up to 50% off at over 400 fitness and wellbeing brands including gyms, active wear, healthy meals, supplements, self-care and more
• Be part of the bigger picture - a company with a focus on digitalisation, autonomous vehicles, electrification and sustainability

• To apply for this role, you need to have full working or rights of New Zealand or Australia
• Formal offer of employment is subject to standard pre-employment checks including medical and other background checks