Partner-Facing Software Support Specialist II

ConnectWise; Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Job summary

ConnectWise is seeking a Software Support Specialist II to assist partners with product issues and questions. You will troubleshoot, resolve, and document problems and work with cross-functional teams to ensure a positive partner experience.

Ideal candidates will have a Bachelor's degree or equivalent, 2+ years in a tech service role, and strong communication skills. 0-10% travel is expected. Email [e-mail] for apply details.

Qualifications

• Bachelor's degree or equivalent business experience.
• 2+ years of relevant experience in technical service roles.
• 1+ years troubleshooting Windows and Linux servers.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and cross-functional teamwork.

Responsibilities

• Provide support to partners via email, phone, chat, cases, and remote sessions.
• Research, analyze, and document findings for issues.
• Escalate issues to leadership and development as needed.
• Maintain a knowledge base of products and services.
• Manage a queue of resolving support cases.
• Communicate new release features to partners.

Skills

Independent work

Communication skills

Team collaboration

Attention to detail

CRM familiarity

Education

Bachelor's degree or equivalent

Tools

Windows Server

Linux Server

CRM systems

ERP systems

Job description

ConnectWise is seeking a Software Support Specialist II to assist partners with product issues and questions. You will troubleshoot, resolve, and document problems and work with cross-functional teams to ensure a positive partner experience.

Ideal candidates will have a Bachelor's degree or equivalent, 2+ years in a tech service role, and strong communication skills. 0-10% travel is expected. Email [e-mail] for apply details.