Partner Experience Specialist

Accor; Cairns Regional; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

ALL Heartist Membership - Discounts on

Family & Friends Discounts

Accor Live Limitless (ALL) Loyalty

Learn Your Way - Accor Academy & Typsy

Build Your Network

Worldwide Opportunities

Job summary

Accor is seeking a dynamic Partner Experience Specialist to join our Asset Management Team. You will nurture relationships with apartment owners across a diverse portfolio, acting as a brand ambassador and driving portfolio growth.

Note: role is internally referred to as Owner Relations Manager. We sponsor you to complete your real estate salesperson certificate during paid work hours, and all successful candidates will undergo AML/CTF background screening as part of pre-employment checks.

Qualifications

• Strong written and verbal communication; able to make people feel heard, valued and respected.
• Confident in de-escalation and problem solving to rectify issues while maintaining service quality.
• Organised, able to multi-task and work under pressure with strong admin and time-management skills.

Responsibilities

• Relationship Management: Build and maintain trust with current apartment owners and connect with potential investors.
• Problem Solving & Investigation: Address inquiries, analyse account data and deliver clear resolutions.
• De-escalation & Resolution: Turn challenging inquiries into positive outcomes while protecting brand.
• Industry Expertise: Know Accor's management letting options and relevant industry regulations.
• Portfolio Growth: Implement strategies to increase keys under Accor’s management.

Skills

Communication

Conflict Resolution

Organisation & Drive

Education

Real estate sales certificate (beneficial)

Job description

We are Accor, a world leader in the hospitality industry represented in 110 countries and over 5,000 hotels globally. Placing people at the heart of what we do with more than 300,000 hospitality experts, nurturing passion for service and achievement beyond limits. Building on the strength of our teams, we personalise expert solutions to break new ground and reimagine hospitality to inspire new ways to experience the world.

Are you a natural relationship builder, calm under pressure, and a curious problem-solver? If you love diving deep into challenges, turning complex issues into seamless solutions, and building trust with diverse groups of people, this is the opportunity you’ve been waiting for.

We are looking for a dynamic Partner Experience Specialist to join our Asset Management Team. This is not just a job, it’s a career launchpad with a global hospitality leader.

We Invest in Your Future! Don’t have your real estate license yet? No problem. During your paid work hours, we will fully support and sponsor you to complete your Salesperson Certificate. We believe in hiring for attitude and potential, and training for skills.

Purpose

As a Partner Experience Specialist, you play a vital role within our Asset Management Team. Your friendly, diplomatic, and proactive approach is key to building and nurturing strong relationships with our apartment owners across a diverse portfolio of properties.

Your problem-solving skills and expertise will be instrumental in fostering connections with potential owners, serving as a brand ambassador to contribute to the growth and enhancement of our property portfolio.

Note: This position is internally referred to as Owner Relations Manager.

Primary Responsibilities

• Relationship Management: Build and maintain deep, lasting trust with current apartment owners while establishing connections with potential investors and key building stakeholders.
• Problem Solving & Investigation: Respond to inquiries from apartment owners regarding their investments, financial returns, and account structures. You will proactively investigate the details, analyse account data, and deliver clear, accurate resolutions.
• De-escalation & Resolution: Effectively address and resolve complex inquiries or concerns. Your calm, empathetic approach will turn challenging situations into positive outcomes, protecting and enhancing Accor’s premium brand reputation.
• Industry Expertise: Develop and maintain a strong level of knowledge about the management letting options provided by Accor and relevant industry legislation.
• Portfolio Growth: Drive brand expansion by implementing key strategies and initiatives to increase keys under Accor’s management.

Skills And Experience

• Communication: Strong written and verbal communication skills, with the natural ability to make people feel heard, valued, and respected.
• Conflict Resolution: Confident in your ability to cultivate strong relationships, de-escalate friction, and implement solutions that fully rectify issues while enhancing service quality.
• Organisation & Drive: Proven ability to multi-task, prioritise, and thrive under pressure, supported by strong administrative and time-management skills.
• Qualifications: A current real estate sales certificate or transferable license is beneficial—but if you are still nearing completion or don't have it yet, we will sponsor you to complete it during your paid work hours!
• Background Screening: Due to our obligations under Anti-Money Laundering and Counter-Terrorism (AML/CTF) regulations, all successful candidates will participate in pre-employment background screening, including identity verification, a national police check, and a bankruptcy/insolvency search.

Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career.

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.