Group Sales Executive

Accor; Gold Coast City; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

ALL Heartist Membership

Family & Friends Discounts

ALL Loyalty Program

Accor Academy & Typsy access

Global hospitality network

Worldwide opportunities

Job summary

Accor is seeking a Group Sales Executive to manage group enquiries from initial inquiry to final acceptance. You will build rapport with clients, generate revenue, and ensure excellent service throughout the booking process for Accor Apartment & Realty.

Responsibilities include responding to inquiries, creating quotations and contracts, following up for conversion, and collaborating with Sales, Revenue, Reservations, and Hotels. Relevant experience in accommodation or travel is preferred.

Qualifications

• Hold a minimum of 2+ years of Sales experience, ideally with experience within accommodation or travel.
• Excellent customer service skills and phone manner with the ability to instantly establish a strong rapport with clients verbally.
• Exceptional attention to detail
• Have a friendly and professional manner
• Fast and accurate data entry.
• Well-developed written and verbal skills.
• Display a passion for problem solving skills and a willing approach to work well under pressure
• Intermediate; Microsoft Excel, Word and Outlook skills are required
• Knowledge of Ivvy desirable yet not essential

Responsibilities

• Respond to new business enquiries through a variety of channels in a professional and timely manner
• Produce and distribute client quotations and contracts as required, and conduct regular follow ups with the client to ensure conversion of the business
• Building effective business relationships with key clients and travel agents through friendly customer service
• Establishing a strong and trusted rapport with internal departments such as Sales, Revenue, Reservations and Hotels
• Developing and maintaining a high level of product knowledge across Accor Apartment & Realty’s property portfolio
• Manage all groups within the Accor systems with 100% accuracy and efficiency
• Complete daily tasks

Skills

2+ years sales experience

customer service

attention to detail

friendly professional manner

data entry

verbal & written communication

problem solving under pressure

Excel

Word

Outlook

Ivvy knowledge

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

We are Accor, a world leader in the hospitality industry represented in 110 countries and over 5,000 hotels globally. Placing people at the heart of what we do with more than 300,000 hospitality experts, nurturing passion for service and achievement beyond limits. Building on the strength of our teams, we personalise expert solutions to break new ground and reimagine hospitality to inspire new ways to experience the world.

Purpose

As our new Group Sales Executive, you are responsible for managing all group business enquiries from the initial enquiry through to final acceptance. You will join a friendly and passionate team who take pride in building rapport with clients, generating revenue and converting business, whilst ensuring excellent customer service is given throughout the Accor Apartments & Realty group accommodation booking process.

Primary Responsibilities

• Respond to new business enquiries through a variety of channels in a professional and timely manner;
• Produce and distribute client quotations and contracts as required, and conduct regular follow ups with the client to ensure conversion of the business
• Building effective business relationships with key clients and travel agents through friendly customer service
• Establishing a strong and trusted rapport with internal departments such as Sales, Revenue, Reservations and Hotels
• Developing and maintaining a high level of product knowledge across Accor Apartment & Realty’s property portfolio
• Manage all groups within the Accor systems with 100% accuracy and efficiency
• Complete daily tasks

Skills & Experience

• Hold a minimum of 2+ years of Sales experience, ideally with experience within accommodation or travel (Preferable, though not essential).
• Excellent customer service skills and phone manner with the ability to instantly establish a strong rapport with clients verbally.
• Exceptional attention to detail
• Have a friendly and professional manner
• Fast and accurate data entry.
• Well-developed written and verbal skills.
• Display a passion for problem solving skills and a willing approach to work well under pressure
• Intermediate; Microsoft Excel, Word and Outlook skills are required
• Knowledge of Ivvy desirable yet not essential

Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours.