Partner Experience Coordinator

Wavelink; North Sydney Council; On-site; AUD 60,000 - 75,000; Full time

Job summary

Wavelink is seeking an entry-level Partner Experience Coordinator to join our North Sydney office. You will engage with resellers by phone, email or chat, qualify enquiries, and help prepare quotes for our portfolio of technology solutions.

You€™ll circulate product information, keep portals up-to-date, and support ERP/CRM updates while participating in regular sales meetings and producing reports. We value energy, initiative and strong communication.

Qualifications

• Superior communication skills (verbal and written).
• High energy, drive and enthusiasm.
• Highly organized with a high attention to detail and multi-tasking skills.
• Team player with a “can-do” attitude.
• Ability to learn and retain product information about Wavelink products.
• Experience with Excel.
• Previous customer service experience is preferred.

Responsibilities

• Provide operational support working closely with Channel Account Managers generating accurate quotes within defined SLA’s.
• Qualify and manage inbound enquiries via phone, email or chat.
• Ensure the circulation of product and promotional information to resellers.
• Keep Wavelink Partner portal leads and order status up to date.
• Update ERP and CRM system with all forms of communication.
• Attend and participate in all sales meetings (e.g. weekly, monthly).
• Produce reports upon request.

Skills

Communication

Energy & drive

Organization

Team player

Product knowledge

Excel

Customer service experience

Tools

Excel

Job description

The Partner Experience Coordinator plays a key role in ensuring we engage with our resellers via phone, email or chat for sales enquiries and preparation of sales quotations for our portfolio of innovative technology solutions. The team take pride in being very responsive and maintaining a quick turn-around time getting back to our reseller enquiries. This is an entry level role, for someone looking to kickstart their career in the technology industry.

Key Responsibilities Include:

• Provide operational support working closely with Channel Account Managers generating accurate quotes within defined SLA’s

• Qualify and manage inbound enquiries via phone, email or chat

• Ensure the circulation of product and promotional information to resellers

• Keep Wavelink Partner portal leads and order status up to date

• Update ERP and CRM system with all forms of communication

• Attend and participate in all sales meetings (e.g. weekly, monthly)

• Produce reports upon request

About you:

• Superior communication skills (verbal and written)

• High levels of energy, drive and enthusiasm

• Highly organized with a high attention to detail and multi-tasking skills

• Team player with a “can-do” attitude

• Ability to learn and retainproduct information aboutWavelinkproducts

• Experience with excel

• Previouscustomer service experienceis preferred

Wavelinkis highly customerfocused,and this role is imperative toensuringcustomer requirements are fulfilledtogrow our business. This roleprovidesthe opportunity to be part of a team in a dynamic company where you can develop and grow.

This role is based in our North Sydney Office,the environment is vibrant with many social events throughout the year.

AboutWavelink:

We are a forward- thinking technology company thatsellsa bespoke portfolio of technologysolutions,some ofWavelink’sofferingsinclude;cyber-security software, networking,Wi-Fiand healthcare mobility solutions. The solutions are leading products in theindustrythat help to increase productivity and effectiveness inorganisations.

Wavelinkhas experienced exponential growth in the business as we continue to see an increased uptake and investment fromorganisationsin their technology stack. Whilst each product has been strategically selected to haveoptimalmarket penetration, they are also selected to be complementary to one another.