Business Support Officer

Chandler Macleod Group; Windsor; On-site; AUD 65,000 - 75,000; Full time

Job summary

Chandler Macleod Group is recruiting for multiple Participant Support Officer roles across regional and metropolitan NSW. You will deliver frontline customer service via face-to-face interactions, phone, and email within a government environment.

The positions require a full-time presence onsite during an initial 12-week onboarding period and onboarding in the Windsor location. You will handle enquiries, build relationships, and support administrative and project tasks while contributing to

Qualifications

• Previous experience in customer service or administration.
• Excellent written and verbal communication.
• Ability to handle sensitive or challenging situations with professionalism.
• Strong organisational skills with the ability to prioritise.
• Collaborative team player with a positive attitude.

Responsibilities

• Deliver excellent customer service across face-to-face, phone and email channels.
• Respond to and resolve enquiries or refer to appropriate team.
• Manage participant and stakeholder interactions professionally.
• Provide administrative and operational support tasks.
• Monitor shared inboxes and customer requests.
• Conduct outbound calls and follow-ups.
• Assist with research, reporting, and project support.
• Contribute to process improvements and service delivery enhancements.

Skills

Customer service

Communication skills

Empathy

Problem solving

Organisational skills

Adaptability

Team collaboration

Job description

Chandler Macleod is recruiting on behalf of our client for multiple Participant Support Officer opportunities across regional and metropolitan NSW. These are long-term labour hire positions offering stability, meaningful work, and the opportunity to provide frontline customer service support within a government environment.

As a Participant Support Officer, you will be the first point of contact for customers and stakeholders, delivering high-quality service through face-to-face interactions, phone calls, and email correspondence. This is a customer-focused role requiring strong communication skills, empathy, and the ability to manage a variety of enquiries in a fast-paced environment.

About the Role

• Deliver exceptional customer service across multiple communication channels
• Respond to and resolve enquiries or refer matters to the appropriate team
• Manage participant and stakeholder interactions professionally and efficiently
• Undertake administrative and operational support activities
• Monitor and manage shared inboxes and customer requests
• Conduct outbound calls and follow-up activities
• Assist with research, reporting, and project support tasks
• Work collaboratively within a team environment to achieve service outcomes
• Contribute to process improvements and continuous service delivery enhancements

Key Criteria To be successful in this role, you will demonstrate:

• Previous experience in customer service, service delivery, administration, or a similar customer-facing role
• Excellent written and verbal communication skills
• Strong interpersonal skills and the ability to build positive relationships
• Empathy and professionalism when handling sensitive or challenging situations
• Sound problem-solving and decision-making abilities
• Strong organisational skills with the ability to manage competing priorities
• High attention to detail and commitment to accuracy
• Ability to adapt to changing priorities and work effectively in a dynamic environment
• A collaborative approach and willingness to contribute to a positive team culture

What's Required

• Ability to attend the office full-time for the initial 12-week training and onboarding period
• Capacity to work onsite in the nominated location
• Australian Citizenship
• Ability to obtain and maintain any required clearances or checks

Available Locations:

• Bega
• Coffs Harbour
• Katoomba
• Windsor
• Parramatta
• Penrith
• Tamworth
• Tweed Heads
• Wollongong

If you're passionate about helping customers, enjoy working in a supportive team environment, and are looking for a long-term opportunity with a government client,