Participant Experience Advisor

DFP Recruitment; City Of Karratha; On-site; AUD 60,000 - 70,000; Full time

Job summary

DFP Recruitment is seeking an APS3 Participant Support Officer to join our client on a 12-month temporary contract in a busy, participant-focused environment. You will be a key contact for participants and stakeholders, providing clear, professional and empathetic support in person, over the phone and through written channels.

In addition, you will deliver administrative and operational support to ensure participants receive a high-quality service, while handling enquiries and coordinating

Qualifications

• Strong customer service and communication skills.
• Ability to build rapport with participants, families and stakeholders.
• Strong organisational skills and the ability to manage multiple priorities.
• Good problem-solving skills with practical solutions.
• High attention to detail and accuracy in administrative tasks.

Responsibilities

• Responding to participant and stakeholder enquiries in person, by phone and electronically.
• Providing front-of-house and reception support within the local office.
• Resolving enquiries and referring participants to appropriate services when required.
• Managing shared inboxes, appointments and telephone enquiries.
• Coordinating appointments and ensuring office facilities are accessible.
• Completing data entry and following up required actions.
• Receiving and accurately recording complaints and feedback.
• Managing participant matters in line with relevant legislation, policies and procedures.
• Providing general administrative and operational support to the wider team.

Skills

Customer service

Communication

Organisation

Problem solving

Teamwork

Tools

Microsoft Office

Job description

DFP Recruitment is seeking an APS3 Participant Support Officer to join our client on a 12-month temporary contract in a busy, participant-focused environment. You will be a key contact for participants and stakeholders, providing clear, professional and empathetic support in person, over the phone and through written channels.

In addition, you will deliver administrative and operational support to ensure participants receive a high-quality service, while handling enquiries and coordinating