Participant Support Officer - Front Desk & Enquiries

DFP Recruitment; Kununurra; On-site; AUD 55,000 - 75,000; Full time

Job summary

DFP Recruitment in Western Australia seeks an APS3 Participant Support Officer for a 12-month temp contract to support participants and stakeholders with professional, empathetic service. You will work across reception, phone and written channels while delivering reliable admin support to the team.

The role emphasizes clear communication, multitasking, attention to detail and a positive, respectful approach to supporting people with disability. Applications welcome from diverse backgrounds.

Qualifications

• Strong customer service skills and empathetic approach.
• Excellent administrator with attention to detail.
• Proficient with Microsoft Office and data entry tasks.
• Ability to manage multiple priorities and work collaboratively.

Responsibilities

• Respond to participant and stakeholder enquiries in person, by phone and electronically.
• Provide front-of-house and reception support within the local office.
• Resolve enquiries and refer participants to appropriate services.
• Manage shared inboxes, appointments and telephone enquiries.
• Coordinate appointments and ensure office facilities are accessible.
• Complete data entry and follow up required actions.
• Receive and record complaints and feedback accurately.
• Manage participant matters in line with relevant legislation, policies and procedures.
• Provide general administrative and operational support to the wider team.

Skills

Customer Service

Administration

Microsoft Office

Data Entry

Communication

Empathy

Teamwork

Problem Solving

Tools

MS Office Suite

Job description

DFP Recruitment in Western Australia seeks an APS3 Participant Support Officer for a 12-month temp contract to support participants and stakeholders with professional, empathetic service. You will work across reception, phone and written channels while delivering reliable admin support to the team.

The role emphasizes clear communication, multitasking, attention to detail and a positive, respectful approach to supporting people with disability. Applications welcome from diverse backgrounds.